Admin & Customer Service

Based within our Milan office and working within the Operations function, we’re looking for a Admin & Customer Service Advisor to join our Operations Team. The role is responsible for providing a best-in-class customer experience for all our clients across Italy by confidently addressing customer issues with service, delivery or condition of products.

In this role, you will be responsible for being part of the customer service hub for all client-based queries; liaising with relevant internal functions to ensure customers are responded to in a timely manner and providing solutions and answers to queries.

Key Tasks to Include:

• Open and maintain client accounts by recording account information
• Resolve product or service problems by clarifying the client's issues; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Liaise with internal teams to ensure client queries are dealt with effectively and efficiently
• Contribute to team effort by accomplishing related results as needed
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Interact with clients via phone, email

To be successful you should be persuasive and committed to achieving excellent customer experience. Ultimately, a top performing Admin & Customer Service should be enthusiastic and customer-oriented, able to demonstrate strong communication, and customer service skills at all times.

What do we expect from you?

• At least 1-3 years of work experience in a customer service role; ideally in a growth environment
• Preferably previous experience of work or relationships in the construction, renewables or security industry
• Good knowledge of MS Office programs
• Native Italian, Advanced (conversational) English skills for internal communication

Resilient: Ability to persevere and manage complex customer service queries and issues

Ability to use technology - general ability to use MS Office and programmes; experience of using CRM systems (e.g., SalesForce) would be desirable but not essential.

Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality and accuracy.

Solution focused: Finds outcomes for clients in the most efficient & effective way. Looks for ways to improve working practices for both BauWatch and the clients.

Team player: Promotes mutual communication and relationships. Shares information smoothly with others. An ambassador for collaboration.

Independent: Is able to carry out your own work properly and solve problems without supervision from others.

Customer focus: Passionate about customer service. Prioritise service and client satisfaction.

Flexibility: Can easily adapt to a changing environment, working methods, tasks, responsibilities and behaviours of others.

Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach

What we offer

• A challenging role with a high degree of freedom and flexibility as part of a disruptive and fast-growing international business
• Full onboarding plan
• A collaborative environment: you will work with passionate and talented people who value teamwork
• Meal vouchers
• Health insurance plan

Are you interested?

Quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well at recruitment@bauwatch.com.