Director Of Rooms

Director of Rooms

Salary: €Negotiable

Location: Rome, Italy

This luxury 5‑star property is looking for a Director of Rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.

This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations.

Key Responsibilities

• Oversee the performance and daily operations of the Front Office, Housekeeping, and Reservations departments.
• Ensure guest experiences reflect the brand's pillars of well‑being, sustainability, and personalized service.
• Foster a culture of care, mindfulness, and excellence within the Rooms team.
• Lead recruitment, training, and development initiatives to build a highly motivated and service‑driven team.
• Implement operational strategies that support energy conservation, reduced waste, and wellness‑oriented service delivery.
• Monitor guest feedback and satisfaction metrics, implementing improvements as needed.
• Maintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest service.
• Oversee departmental budgets, productivity, and staffing levels with a focus on efficiency and quality.
• Represent the Rooms Division in strategic discussions at the Executive Committee level.

Candidate Profile

• 3–5 years of experience in a leadership position within a well‑structured, international hotel group, preferably in Italy.
• Strong operational knowledge of luxury hotel Rooms Division functions.
• Experience leading both Front Office and Housekeeping teams in a 5‑star environment.
• Fluent in Italian and English; additional languages are highly desirable.
• Passionate about wellness, sustainability, and innovative guest service.
• Empathetic leader with excellent communication and problem‑solving skills.
• Ability to thrive in a high‑expectation, detail‑focused, and collaborative environment.

If you would like to have more information about the role, please apply or send your CV to maria@corecruitment.com.