Sales and Station Agent

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Candidates who do not belong to Protected Categories (Law 68/99) will not be considered for further steps.

Job Description:

• Carry out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) services at the Airport Office, including Check-in and Manifest preparation.
• Provide information to passengers regarding schedules and fares of routes and ensure proper coordination.
• Perform reservation/booking for passengers at the counter.
• Issue tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Tickets; process ticket changes and handle related procedures, including returns.
• Perform Endorsement and Rerouting processes.
• Welcome aircraft; coordinate and communicate effectively with crew, handling agents, catering, cleaning, air traffic, customs, and immigration.
• Ensure all daily flight documents are prepared accurately; place orders for daily catering; maintain records related to flights.
• Handle post-flight documentation and perform statistical analysis of flight coupons.
• Manage lost baggage processes, coordinate with handling agents, and implement steps for baggage recovery and compensation if necessary.
• Report operational income, costs, financing, and financial statistics to relevant IT systems such as SAP, ERP, DOP as required by management.

Desired Skills & Experience

• Master/Bachelor's degree or at least high school graduation.
• Permanent residence permit in the respective country (company does not provide or assist with work permits).
• Minimum 1-year experience in civil aviation or tourism.
• Ability to handle pressure situations.
• Excellent command of English and local language(s).
• Availability to work in shifts, including overnight.
• Team player with the capability to work independently when necessary.
• Ability to handle multiple tasks simultaneously.
• Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus).
• Strong oral and written communication skills.
• Sense of responsibility and decision-making ability.

The candidates can choose their workplace from one of the Turkish Airlines offices below.