Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)

Join the Global People Sphere as a Customer Operations Expert located in Lisbon, Portugal. We are looking for Italian‑speaking talent who wants to build a career in Customer Operations and International Support while working in a diverse, multicultural environment.

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back‑office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Salary Package

Option 1 – With Company Housing

Total Gross Cash Compensation: 1,050 € per month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 € per working day)
• Apartment benefit‑in‑kind (200 € declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 – Without Apartment (Housing arranged by candidate)

Total Gross Cash Compensation: 1,379.00 € per month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice.
• Training allowance: 42.72 € per day.
• Payment is made only if training is fully completed.

Working Conditions

• 40 hours/week + 1 hour lunch break.
• 22 vacation days per year.
• Italian holidays apply.
• If you work on a Portuguese public holiday, you receive a compensation day.
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train).

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!