Bess Technical Sales/Solution Engineer, Italy

Position : Solution Engineer / Technical Sales

Base Location : Italy (Milan preferred)

Alternatively, Benelux / Germany / Japan / Spain / Nordic

A. Main Purpose of the Role

• Responsible for pre-sales technical support, bidding support and other work.
• Responsible for the application design of photovoltaic / energy storage system.
• Compile Photovoltaic and Energy Storage system technical proposal according to different product types.
• Lead conversation with customers and participate in technical marketing activities.
• Lead conversation with local technical partners / suppliers and coordinate internal resources to complete integrations.
• Collect user requirements, industry trends, technology evolution, and organize the integration of technical solutions.
• Customer on-site Service such as on-site training, system commissioning and pre-start work.

B. Duties and Responsibilities

1. Project

• Support Sales Team and coordinate with product team to define technical solutions.
• Creation of technical proposal including system description, scope of work, product specifications.
• Tracking the status of project status and progress.
• Creation of Maintenance Procedures for Mars Renewable scope for supply equipment
• Project technical and economic study, bidding strategy defining.
• Provide on-site training services and technical support on system commissioning & pre-start work.

2. Customer

• Provide technical support upon request from commercial team to help the success of product sales.
• Perform technical sales activities and Interface directly with customers to answer questions and resolve issues.
• Develop and maintain the customer relationship on the technical interface, influence the key personnel of technical decision-making.
• Perform feasibility studies on BESS project and present the analysis to customers.

3. Market

• Collect feedbacks on the typical application cases of Mars product to support case study and publicity planning.
• Perform product launching activities, and supports the exhibition, forum and other marketing activities.

4. Product

• Collect customer and market feedback on Mars product, propose suggestions on product function and performance optimization, and provide input for product planning.
• Collect information such as market demand change, technical trend, competitor's product technical analysis, technical marketing activity planning and implementation plan.
• Perform Root Cause Analysis on system failures.

5. Capability building

• Self-professional ability improvement, internal experience sharing, sales training, etc.

C. Requirements

• Bachelor’s degree or above in electrical engineering, electronic technology, power system, automation or related science and engineering.
• More than 3 years of relevant industry experience is preferred; Presales technical position or more than 1 year of pre-sales related experience in the field of Photovoltaic System, Electric System, Power Electronics.
• Basic knowledge of photovoltaic system and Energy storage system and design capability of product application; Familiar with product solution process and relevant business processes.
• Strong organization and excellent time management skills.
• Strong verbal and written communication skills in English.
• Automation, SCADA programming experience is preferred.
• Power systems Design (e.g. Power System Analysis, Power system protection, Grid analysis) is preferred.
• Energy Storage working experience is preferred.
• An understanding of variable frequency drives (AC & DC) and their applications is preferred.
• Experience in product development and design and familiarity with relevant simulation software (such as PVsyst, Matlab, Digsilent or PSS / E) are preferred.