Branch Operations Supervisor - Catania

Overview

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. With a digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. We are rooted in a deep technological focus, and we are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

The Role

We’re looking for people with an outstanding customer service passion for our depot in Catania. You’ll be the face of a role model for our company, reporting directly to the Regional Operations Manager - Mediterranean, with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability of each important instance that need to be led to ensure flawlessly functioning of the depot.

What will you work on?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Take care of the fleet, logistics, and ensure our campervans are maintained in top condition by monitoring maintenance and repair needs;
• Assist in training, supervising, and coaching your team;
• Booking activities control, manage stock, local suppliers and cleaning services;
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Preparing and cleaning our campervans;
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

Who are we looking for?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in Italian and English (mandatory);
• You’re eligible to work in Italy, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

The Indie Commitment

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Travel Arrangements