Hollister - Key Lead, Valecenter

Overview

The Job Description is for the Key Lead role at Abercrombie & Fitch Co. The Key Lead is responsible for ensuring all customers receive a quality in-store experience, acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and leading store performance through customer experience and daily sales targets.

Responsibilities

• Opening and closing routines
• Product knowledge and brand awareness
• Understanding the business
• Proactive thinking
• Attention to detail
• Use of register/point of sale (POS)
• Asset protection
• Visual displays setup and maintenance
• System skills
• Work schedule requirements: minimum 20 hours per week, with flexibility to increase hours as needed by the team and business; includes weekly shifts and availability on weekends and some holidays

Qualifications

• High school diploma or equivalent
• Preferred: at least 1 year of retail or customer service experience
• Fluency in English and Italian at CEFR B2 level
• Customer focus
• Communication and interpersonal skills
• Knowledge of fashion trends
• Adaptability, flexibility, stress tolerance
• Ability to multitask
• On-the-job learning mindset
• Omnichannel (integrated sales channels)

What It Takes

• Education: High School Diploma/ GED equivalent preferred
• Retail experience: at least 1 year preferred
• Supervisor/managerial experience: not required
• CEFR B2 fluency in English & Italian required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Out-going, assertive, adaptable, flexible, stress-tolerant, poised, ambitious
• Multi-tasking
• Applied learning
• Work ethic
• Omni-channel

Benefits / What You’ll Get

• Quarterly incentive bonus program
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development
• Meal tickets after 90 days
• Internal growth within a global team

Other Information

We may include country-specific regulatory provisions. Abercrombie & Fitch Co. is an equal opportunity employer.