Field Service Engineer

This role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence.

Role Mission

As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.

Key Responsibilities

• Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
• Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
• Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
• Customer Training: Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.
• Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
• Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
• Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.

Requirements

• Education: Degree or Diploma in Electrical/Mechanical/Automotive Engineering or a related field.
• Languages: English: fluent both verbal and written; additional languages are considered a plus.
• Experience: Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field.

Other Information & Specific Skills

• Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
• Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
• Commitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.
• Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
• Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
• Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
• Nice to have: resident in Lombardy, Emilia-Romagnaor East Piedmont.