Travel Designer

PRINICPLE RESPONSIBILITIES

Travel Design

Creation of tailor made itineraries for luxury, experiential travel in Southern Italy for travel agents, direct clients and partner DMCs. Clients are English-speaking, principally from North America and Australia.

Travel Design role will include :

• Itinerary design involving experiences and accommodation using our management software;
• Excel pricing of individual trips including application of margins, exchange rates and agency commission;
• Detailed, professional and efficient correspondence (phone & email) with clients;
• Pro-active follow ups with dormant enquiries using our CRM (direct clients, agents & tour operators)
• Assignment of all additional operational details to the Operations & Booking Department
• Coordination of client documents to agents;

Coordination with Admin department for client invoices and payments

SECONDARY RESPONSIBILITIES

• Management of client feedback
• Creation of new experiences and product development

REQUIRED SKILLS

• Great Knowledge of Puglia region in its geography, logistics and players of the high-end tourist industry
• Fluency in both written and spoken English (C1 level)
• Full expertise of Office softwares (Word, Excel, Power Point)
• Problem-solving and pro-active attitude
• Ability to work and perform under pressure
• Excellent time management

Office Presence in Polignano a Mare

• For the months of May, June, Sept & Oct : to be available at the office everyday Mon-Fri;
• For all other months : to be available at the office 3 times a week; 2 days per week to work from home / remotely

The above criteria will remain flexible and subject to changed based on work volumes. Criteria will be discussed each semester, along with a performance review.

Holidays

Holidays are encouraged in the months of July, August, Nov and Dec and all statutory leave must be taken in the appropriate year.