Technical Support (Italian Speaking)

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Technical Support (Italian Speaking), Bolzano

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Other

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EU work permit required:

Yes

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Job Reference:

7040189011532447744337120

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

About the job

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organization, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

• Communicate with sales teams to promote business opportunities, and complete quarterly and annual payment collection and settlement targets.
• Communicate promptly with customers to resolve pre-sales issues and provide solutions when necessary.
• Analyze regional potential customer groups and collect relevant customer information.
• Conduct research and analysis on market requirements, product competitiveness, and latest industry science and technologies.
• Travel as needed to support client meetings and company events.
• Support other business needs as required.

Your skills and experience:

• PhD or M.S. in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent listening, verbal, and written English communication skills.
• Proactive, pioneering spirit, ability to multitask and work under pressure.
• Good communication skills and team spirit.
• Native or business-level Italian speaking.

Novogene is an Equal Opportunity Employer committed to diversity and inclusion. We ensure all qualified applicants receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.

All employment decisions are based on business needs and applicant skills. We strive to provide an inclusive and accessible recruiting process for candidates with disabilities or other conditions.

Our privacy policy:

https://www.novogene.com/eu-en/privacy-policy/