Travel Design & Bookings Assistant

Overview

TRAVEL DESIGN & BOOKINGS ASSISTANT

APPRENDISTATO CONTRACT

Our ideal candidate is a person who has completed a Travel Design & Bookings & Operations course or has already had a similar experience working with a tour operator / travel agency or DMC. You will primarily be working on Italy-based customised itineraries for private clients; you will also be working on the UK & Ireland, Spain & Portugal, France & Greece at various stages.

This position is fully remote and you will be working from home.

Job description

This role will see you work in Travel Design and Bookings & Operations. Note: you will not do these roles concurrently, rather you will do one or the other for a period of time according to seasonality and business needs.

Responsibilities

• Travel Designer – responsible for the creation of accurate, thoughtful itineraries, cultivating client relationships and achieving sales targets. Involves communicating with clients via email and telephone; you will have a sales budget to achieve.
• Bookings & Operations Assistant – responsible for all aspects of bookings and maintaining the client relationship from confirmation through departure; manage supplier relationships.
• Key tasks include:
  • Dealing with emergencies
  • Checking that clients have everything before arrival
  • Communicating with clients during tours to provide reconfirmation and last information
  • Booking services (transfers, tickets, hotels, activities, guides, etc.) and reconfirming with suppliers and hotels prior to tour commencement
  • Following up supplier invoices & liaising with the accounts department
  • Itinerary checks: timings, meeting points, contact details for services in the itinerary system; ensure clients are informed and double-checked with suppliers

Who you are

• Excellent attention to detail and ability to work in a fast-paced, deadline-driven environment
• Comfortable contacting clients & suppliers by phone
• Passion for sales, understanding client needs and closing business
• Proficiency in English (C1 level, written & spoken)
• Proficiency in Italian (C1/2 level, written & spoken)
• Team player who can also work independently and solve problems quickly
• Ability to work under pressure, multitask and prioritise effectively
• Willing to ask questions, propose new ideas, and take initiative
• Comfortable with remote, work-from-home environment
• Positive, proactive attitude with a curiosity about work and life
• Rapid learner of new technologies and systems (Google Workspace, Google Sheets, Trello, itinerary software)
• Committed to a career in tourism

What we offer you

A stimulating work environment with a fun, proactive team; fully remote position; exposure to clients from around the world and suppliers from many countries.

Contract: apprendistato professionalizzante CCNL Turismo (eligibility: under 30 years of age according to Italian employment law) or 30 and over and currently receiving NASPI unemployment benefits.

Availability

You must have permission to work and reside in Italy

How to apply

Please include a cover letter explaining why you think you’d be the perfect candidate and fit for this internship and our company. CVs & cover letters in English only.