Regional Director - Market Management

About Dida

As the No.1 B2B outbound player in China and a leader across APAC markets, Dida has grown to become a global travel leader and the world’s fastest-growing B2B travel distributor. Our expert teams provide our partners with unparalleled access to retail travel agencies, tour operators, airlines, closed user groups and other high-value channels in some of the fastest growing, most relevant yet hard-to-reach source markets on earth.

About the Role

As the strategic leader and team coach for the region, you will be responsible for developing and executing the regional strategy to achieve ambitious growth targets. Your success will be measured not only by your business results but also by your ability to develop high-performing talent, foster deep partner relationships, and create long-term value for the company.

What You'll Do

1. Team Leadership & Talent Development
   • Coach and empower team members through regular 1 : 1 meetings, performance assessments, and constructive feedback.
   • Manage and evaluate team KPIs, ensuring adherence to activity standards and driving the team towards quarterly and annual sales targets.
   • Partner with HR and Learning & Development to identify skill gaps and facilitate training on key competencies (e.g., negotiation, communication, product expertise).
   • Identify and mentor high-potential team members to build a pipeline of future leaders for the company.
2. Business Strategy & Planning
   • Develop accurate business forecasts and a comprehensive territory coverage plan based on market trends, pipeline data, and partner feedback.
   • Proactively analyze data to identify risks and opportunities, providing strategic insights and product feedback to senior management to inform decision-making.
   • Translate company objectives into clear team priorities and tasks, fostering a culture of innovation and continuous improvement based on results and feedback.
3. Deep Partner Relationship Management
   • Build and sustain strong, consultative relationships with key hotel partners, acting as their internal advocate within DidaTravel.
   • Demonstrate a strong sense of ownership by directly managing partner concerns and coordinating with internal support, product, and marketing teams to resolve issues effectively.
   • Create "win-win" initiatives (e.g., dynamic promotions, strategic packages) to enhance partner loyalty and drive mutual growth.
4. Market Execution & Internal Collaboration
   • Represent DidaTravel in the local market, building the company's profile with key industry influencers (e.g., tourism bureaus, hotel associations).
   • Lead the end-to-end process for new hotel onboarding, contract renewals, and ongoing optimization of hotel content, rates, and availability.
   • Serve as the regional expert, educating internal colleagues on market dynamics and specific partner needs to influence product and process improvements.

Who You Are

• Education & Experience
• Bachelor’s Degree or equivalent.
• 8-10 years of experience in hotel contracting, revenue management, or e-commerce distribution, with a proven track record of handling major OTAs and online wholesalers.
• A minimum of 3-5 years of experience managing Account Management, Customer Success, or sales teams, with demonstrated success in performance management and talent development.
• Core Competencies & Behaviors
• You are an empowering coach: You enjoy teaching and guiding your team, providing tailored feedback for professional development. You set clear objectives and leverage individual strengths to motivate and inspire.
• You are a strategic thinker: You use data to track performance, forecast trends, and identify both risks and new opportunities. You proactively propose and lead cross-functional improvement projects.
• You are a strong communicator and influencer: You adjust your communication style for different audiences and can effectively champion your team's and partners' needs to internal stakeholders.
• You are partner-centric: You are dedicated to creating mutually beneficial outcomes, using a solutions-based approach to build trust and strengthen relationships.
• You are driven and agile: You thrive in a fast-paced, multi-tasked environment, demonstrating rigor and attention to detail. You have an appetite for data-driven decision-making and innovative technology.
• You are technically proficient: You have strong skills in MS Office. Experience with CRM systems (e.g., Salesforce) and data visualization tools is a strong plus.