IT Helpdesk Technician

Description

The Maximo Utility Working Group is looking for an enthusiastic IT Help Desk Technician to join our technology team. As the IT Help Desk Technician, you will be the first point of contact for our employees regarding technical support issues. Your primary responsibility will be to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will troubleshoot problems, provide solutions, and ensure that all technical issues are resolved effectively and efficiently. In addition, you will help to set up new hardware and software while maintaining inventory records of all assets. Strong communication skills and a customer-first attitude are essential as you will be working directly with staff members to address their technical needs. If you possess a passion for technology and a desire to assist others, we encourage you to apply for this vital role in our organization.

Responsibilities

• Provide first-line technical support to staff for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems via phone, email, and in-person.
• Set up and configure new IT equipment and software for employees.
• Maintain documentation of support requests and resolutions for future reference.
• Assist in the management of inventory for all IT assets and ensure proper licensing.
• Monitor and manage IT support ticketing systems to ensure timely resolution of issues.
• Stay updated on current technologies and best practices in IT support.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems, and familiarity with macOS and Linux is a plus.
• Proficient in troubleshooting common software applications and hardware issues.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with a customer service mindset.
• Ability to work collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus