Compliance Manager, Global Solutions and Risk Compliance (GSRC)

Overview

Compliance Manager, Global Solutions and Risk Compliance (GSRC) supports regulatory compliance requirements for Amazon’s worldwide programs including Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility, Chemical Safety Compliance and Food Safety. GSRC is the operational arm of the Operational Risk Compliance (ORC) organization, with offices across multiple regions and a focus on analyzing product import documentation, flagging hazardous risks, and coordinating actions to ensure listings and operations comply with regulatory guidelines.

Key responsibilities

• Own business metrics and processes aligned with business goals; implement KPIs, metrics, audit processes, and best practices to track, maintain, and exceed productivity and quality as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand.
• Contribute to goal settings for direct team members in line with process goals.
• Respond to escalations, analyze data, highlight trends and gaps, and prepare data for business meetings/reviews.
• Analyze defects and develop programs that fix root causes; work with other support/tech/process excellence teams as required.
• Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams.
• Review SOPs, processes, and tools to ensure proactive changes positively impact process and team performance.
• Prepare and share scorecards monthly following leadership-aligned timelines, ensuring effective performance management and optimal employee experience. Acknowledge and reward strong performers.
• Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary.
• Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving development plans; provide regular coaching and feedback to grow in functional and leadership skills, expanding team capabilities for future leaders.
• Ensure direct team members adhere to schedules by punching in/out, accurately tracking activities as productive or non-productive, and applying leaves on the Amazon portal to avoid impact to utilization and productivity.
• Participate in analyzing data trends for planning, ensure process hygiene for multiple functions, onboard new processes, and run cross-program initiatives regarding people engagement.

Basic Qualifications

• Graduate in any stream
• Experience: Minimum 4 years in managing people, interacting with customers or stakeholders
• Minimum 2 years in independently managing a function
• Responsible for performance and development of a downstream team of at least 15 to 20 people in operations
• Strong analytical ability with good verbal and written business communication
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Graduate in any stream; overall work experience of minimum 6 years
• Strong analytical ability; good in verbal and written business communication
• Master of Business Administration from tier 1/tier 2 college; Lean Six Sigma Green Belt/Black Belt; PMP/Prince Certified

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Posted: June 3, 2025

Posted: September 29, 2025

Posted: September 22, 2025

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