Salesforce Technical Lead

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Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO‑LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions — connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

What you’ll get to do

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer‑centric experts
• Embrace cultural diversity in our global team

Why Eutelsat?

• Commitment to diversity & inclusion: more than 75 countries represented, one‑third of executive team and 60% of board women.
• Teamworking: as “One Team”, collaborative, customer‑centric, respectful, inclusive.
• Sustainability at our core: social, environmental, and economic balance worldwide.
• Work‑life balance: flexible schedules, hybrid work.

Prepare to grow with us—help build a more inclusive, sustainable future in satellite technology.

Job Overview

The Salesforce Technical Lead plays a key role in the Lead to Order unit, focusing on the Order Management platform and working closely with the Head of Order Management, business stakeholders, Enterprise Design and IT teams to guide digital transformation of Salesforce platforms, defining the ‘why and how’ that drives solution success.

The mission of the Order Management team is to manage evolutions and maintenance of the IT platforms dedicated to LEO and GEO connectivity and video service management allowing Eutelsat and its partners (wholesalers and resellers) to sell and manage services worldwide.

The Salesforce Technical Lead will be responsible for the technical solutions and implementations of the platforms in scope of the Order Management delivery team, built upon a distributed architecture using mainly Salesforce (Sales Cloud, Services Cloud, Experience Cloud, Pardot, Marketing Cloud) and Zuora or Conga (product catalogue and CPQ) integrated with multiple IT systems.

Who you are

• Senior‑level strategic advisor focused on business transformation, with strong domain expertise in functional, platform and integration architecture.
• Lead technical discussions, build consensus, collaborate effectively, push boundaries to deliver effectively and efficiently.
• Detail‑oriented, self‑driven, customer‑experience focused, enjoys collaborating with multiple stakeholders.
• Team player with strong time management, communication, proactive and critical thinking skills, deep Salesforce platform expertise.
• Adaptable to change, can react swiftly to a fast‑paced evolving landscape.
• Committed to serving customers, driving revenue through next‑generation Order Management.

Key Responsibilities

• Act as the Technical Lead of the Order Management platforms built on Salesforce, being single point of contact for implementation and development strategy.
• Analyse and review platform architecture, recommend improvements and evolutions ensuring optimal performance.
• Help the team implement solutions following best practices, arbitrate between click and code solutions, and build proofs‑of‑concept.
• Partner with cross‑functional teams to design and implement best‑in‑class processes, enhancing operational efficiency and customer satisfaction.
• Actively shape specifications for enhancements and new features at demand assessment stage.
• Ensure efficient communication between Order Management team and other IT and Business teams.
• Manage external suppliers and push them towards delivery excellence.
• Support monitoring activities and maintenance tasks, including diagnostic tests.

Key Skills and Qualifications

• + 3 years experience as Salesforce Architect/Tech Lead in a similar environment.
• Proven experience in one or more Salesforce Product Technologies; certifications strongly recommended.
• Experience with Conga or Zuora products is a plus.
• Proven experience implementing technical architecture for complex large‑scale projects and leading software delivery teams working with external suppliers.
• Knowledge of Order Management journeys and associated capabilities.
• Experience in telecom and satellite systems.
• Tools‑based scaled Agile delivery and DevOps experience.
• ITIL certification is a plus.
• Global compliance, security standards and data protection awareness.
• Ability to work in dynamic, complex international environment with pro‑activity and flexibility.
• Excellent communication & relationship‑building skills.
• Full proficiency in English; other languages (French, Italian) a plus.
• Degree in computer science, computer engineering or equivalent.

Where you’ll be

Eutelsat treats the protection of personal data seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge our privacy policy.

This role is a Eutelsat job opening; all open roles are posted on the current OneWeb and Eutelsat websites.

References and referrals increase your chances of interviewing at Eutelsat.