Technical Support (Italian Speaking)

Technical Support (Italian Speaking), Lucca

About the job

Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.

We are currently recruiting for a Technical Support (associate level) for the Southern Europe region. This role is highly collaborative and requires drive, organization, and an excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. You are expected to work within the internal TS team and must be based in Italy.

Location: Remote

Job descriptions:

• Communicate with sales teams to promote business opportunities and achieve payment collection and settlement targets.
• Provide timely communication with customers to resolve pre-sales issues and offer solutions when necessary.
• Analyze regional potential customer groups and collect relevant customer information.
• Conduct market research on requirements, product competitiveness, and industrial technologies.
• Travel for client meetings and company events as needed.
• Support other business requirements as needed.

Your skills and experience:

• PhD or M.S in molecular biology, genetics, or related fields. Experience in high-throughput sequencing is preferred.
• Excellent English communication skills, both verbal and written.
• Proactive, pioneering spirit, ability to multitask and work under pressure.
• Good communication and teamwork skills.
• Native or business-level Italian speaking.

Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics.

All employment decisions are based on business needs and applicant skills. We aim to provide an inclusive and accessible recruiting experience for candidates with disabilities or other conditions.

For more information, see our privacy policy:

https://www.novogene.com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..

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