Associate - Digital Process, Digital Competitive Intelligence

The DCI Operations team engages in requirement collection, planning, feasibility analysis, testing, mapping, auditing, analyzing, and reporting to Digital Acceleration (DA) business and program management functions. We enhance services by manually constructing mappings between Amazon products and other databases/web pages, such as online repositories, competitors' websites, social media, etc., until the process is automated, and we provide audit support to ensure accuracy after automation. We provide Digital Businesses with a variety of efficient, dependable, and adaptable services, such as new competitor identification and certification for price/selection monitoring, Marketplace analysis, Lowest Price recommendation, Widest Selection opportunity, Contractual audits, Product Correlation, and Data extraction.

Key job responsibilities include using Computer skills and Language expertise to follow pre-defined Standard-Operating-Procedures (SOP) with accuracy in processing, delivering results that meet or exceed expectations, performing root cause analysis on errors, and recommending process improvements to drive efficiency. The Associate should generate ad-hoc operational reports, carry out tactical communication to stakeholders, and ensure on-time resolution of tickets.

Key Performance Areas:

• Gain a thorough understanding of the business and operational area.
• Identify, analyze, and resolve repetitive issues.
• Ensure all process documents are managed and updated.

Knowledge & Skills/Business-Acumen/Education & Experience:

• Comfortable in a fast-paced, multi-tasked, high-energy environment.
• Creative and analytical problem-solver with a passion for operational excellence.
• A bachelor’s degree or higher is required.
• Excellent verbal and written communication skills in English with the ability to handle external and internal customers.
• Flexible work schedule (Weekend Shifts, Late Evening Shifts etc.).
• Proficiency in computer applications.
• Provide reports and data as requested and support the Team Lead on escalations.
• Provide inputs to training and help in shaping training content.

Basic Qualifications

A bachelor’s degree or higher is required, working knowledge of computers (Basic MS Office related skills), and Basic Analytical and Logical Reasoning Skills.

Preferred Qualifications

In addition to the Basic qualifications, preferred qualifications include working knowledge of MS Excel and Macros.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.