Software Engineer

Join Ascom, a leader in Healthcare ICT and mobile workflow solutions worldwide. With our Swiss-based headquarters supporting operations across 19 countries for over 160 years, we are committed to transforming healthcare through innovative technology. Our systems are operational in over 12,000 hospitals globally, managing approximately 800 million alerts annually. At Ascom, we strive to make a tangible impact by enhancing the experiences of everyone entering healthcare facilities and care homes we partner with.

We are seeking a Software Engineer (Digistat team) to play a key role in software development, implementation, and customization. You will collaborate with management and IT teams to define and deliver technical solutions aligned with organizational needs. Additionally, you will maintain a dynamic knowledge base of programming solutions to support an efficient IT infrastructure.

If you are passionate about improving medical software, open to occasional travel to client sites, and possess the required skills, we invite you to apply and join our innovative team.

Your Contributions :

• Coordinate software projects and provide customer support for Ascom UMS products, including Digitstat, Clingo, and Carefusion.
• Implement and manage new customer support processes for software and related technologies.
• Train and support team members, deliver customer training onsite, and contribute to training materials and courses.
• Configure and oversee external customer support, continuously improving based on customer feedback and technical analysis.
• Manage all technical support calls, including data extraction and analysis to identify recurring issues and areas for improvement.
• Plan, execute, and maintain customer-focused implementation activities, ensuring effective coordination across departments.
• Draft technical specifications for customer-specific developments.
• Prepare documentation to ensure compliance with legal regulations, CE marking, contractual obligations, and QMS standards.
• Serve as the main interface with customers and third parties, coordinating project activities from initiation to testing.
• Collaborate with Product and Development teams to plan and deliver customer-driven enhancements.
• Support the Delivery Coordinator by monitoring product and service deliveries, addressing non-compliance, customer complaints, or incidents.

The Ideal Candidate :

Qualifications & Experience

• Bachelor’s or Master’s Degree in Computer Science, Engineering, or related field.
• Experience in system integration deployments.
• Experience with medical software installation and configuration.
• Fluent in Italian and English.
• Comfortable working in an international environment.

Skills & Competencies

• Customer-facing confidence.
• Strong skills in software installation, troubleshooting, and performance optimization.
• Programming skills (VBScript or MS C# preferred).
• Experience with Windows OS, SQL (MSSQL), and relational databases.
• Familiarity with web technologies (XML, HTML, JavaScript, CSS) and Web Applications.
• Knowledge of medical device connectivity and HL7 standards (IHE, FHIR is a plus).

Personal Qualities

• Organized, analytical, and team-oriented.
• Able to manage multiple priorities in a dynamic environment.
• Strong communication and problem-solving skills.
• Ability to translate business needs into technical solutions.

What We Offer :

• A proud company to work for.
• Inspiring colleagues and collaborative environment.
• Opportunities for personal and professional growth.
• Work with cutting-edge healthcare technology.
• Flexible remote work options.

Join Us and Make an Impact :

Ascom is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, or other protected statuses. We believe diversity strengthens our team and drives innovation. Join us in creating an inclusive environment where everyone is valued and has equal opportunities to succeed.

Help us realize our vision of enhancing digital information for better healthcare decision-making. Together, we are making a difference in people's lives through our technology.

Learn more about us at : ascom.com