Customer Service Representative

Customer Service Representative (Hybrid – Coatesville Facility)
Type: Full-Time | Location: Coatesville, PA | Parking: Free Onsite

Are you passionate about delivering exceptional customer experiences? Join a dynamic team where your attention to detail, professionalism, and communication skills will shine. We’re seeking a Customer Service Representative (CSR) who thrives in a high-touch, fast-paced environment and is eager to grow within a supportive, hybrid workplace.

As a CSR, you’ll be the first point of contact for customers, handling inquiries via phone and email with precision and care. You’ll collaborate across departments to resolve issues, provide accurate quotations, and ensure data integrity within CRM systems. While phone work is minimal (less than 10% of your day), your ability to communicate clearly and professionally—both in writing and in person—is essential.

What You’ll Bring:

• A high school diploma or equivalent.
• 0–3 years of customer service experience.
• A “white glove” approach to service—professional, polished, and proactive.
• Dependable attendance and strong follow-through.
• Bonus: Experience in life sciences, biotech/pharma, or military/defense sectors (not required—we’ll train the right candidate!).

Work Schedule & Environment:

• Hybrid Setup: 3 days in-office, 2 days remote (Fridays typically remote).
• Training: First week (possibly second) fully in-office.
• Hours: 8-hour shifts, Monday–Friday (40-hour guarantee). Start/end times may vary slightly based on team needs (e.g., 7:30 AM–4:00 PM or 8:30 AM–5:00 PM).

If you’re ready to bring your customer service skills to a team that values excellence, collaboration, and growth—this is your opportunity to make an impact.

Pay Details: $18.00 to $20.00 per hour

Benefits: Our benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

We are an Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, please visit https://www-uat.lhh.com/us/en/candidate-privacy.

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance