Provider Manager Workplace Client Service (Windows) (m/f/d) - REF78482V

Client:

Location:

Hanover, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

46508dacbaf3

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

The Workplace Client Service Provider Manager (m/f/diverse) role within the Tires IT Infrastructure Organization focuses on ensuring high-quality performance from service providers. Responsibilities include managing relationships and contracts with external vendors, evaluating their performance, and aligning services with business needs. Expertise in Windows operating systems and Office 365 applications is essential.

Your tasks

• Manage and monitor the performance of service providers to ensure SLAs and KPIs are met
• Build and maintain strong relationships with external vendors for effective collaboration
• Conduct regular performance reviews and audits of service providers
• Identify and implement opportunities for service improvement
• Coordinate and escalate issues and incidents involving service providers
• Collaborate with internal teams to meet business requirements
• Prepare and present reports on service provider performance to management
• Ensure the effective deployment and management of Windows OS and Microsoft 365 applications

Qualifications

• Academic degree in computer science or business administration
• Several years of experience managing IT service providers, preferably in Workplace Client Service
• Experience in contract and SLA management
• Knowledge of ITIL or similar frameworks is a plus
• Proficiency in Windows OS and Office 365
• Fluent English skills, both written and spoken
• Strong communication and negotiation skills
• Ability to analyze complex problems and develop solutions
• Collaborative team working skills
• Excellent organizational and time management skills
• Strong customer service orientation

Applications from severely disabled people are welcome.

Additional Information

We value our employees' well-being and offer exciting career prospects and support for work-life balance, including:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals
• And more...

If you're interested, click here to learn more.

#Jobdrehscheibe

Ready to drive with Continental? Apply online to take the first step.

Please note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more info, check our Blog.

Do not provide bank or payment details when applying. Eurojobs.com is not responsible for external website content. All applications must be submitted via the 'Apply now' button.