(Senior) Customer Success Manager (all genders) | Logistics

We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As a(Senior) Customer Success Manager (all genders), you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level—logistics collaboration. The prevailing business priority is the customers’ successful adoption and productive use of our solution. By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics.

Want to get to know your interviewers? The Hiring Manager for this role is Daniela, our Head of Customer Success, and your Talent Acquisition partner is Mirela, our Talent Acquisition Lead & People Experience Manager.

• You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
• You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
• You ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
• You take ownership of your customers’ roll-out processes along all steps of their journey, including partner activation.
• You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
• You proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
• You work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network.

• You have 2+ years of experience in a customer-facing role in the logistics industry.
• You have experience working in fast-paced environments such as high-growth startups or consulting.
• Experience in a B2B SaaS company is a plus.
• You enjoy solving problems in a creative yet effective way and work in a focused, structured manner.
• You are a strong team player with a hands-on mentality.
• You possess distinct analytical skills and are highly self-organized with the ability to prioritize.
• You are business fluent in German and English. Any additional European language is a plus.

• Play a significant role in building a new type of company, a SaaS-enabled B2B network in the logistics industry backed by strong investors.
• Enjoy flexibility due to our remote-first setup to align your professional responsibilities with your personal life and needs.
• Experience a strong sense of belonging while working remotely from over 20 cities and multiple countries, facilitated by our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites. Check wrap-up videos from our last offsites on our YouTube page.
• Benefit from an extremely steep learning curve as we invest in your continuous development through regular (360-degree) feedback cycles via Leapsome, a growth budget, and an experienced management team.
• Join a team of passionate, motivated people who contribute to a supportive and inspirational environment.
• Be part of an inclusive culture and diverse teams, as we believe this makes us stronger and leads to more innovative solutions.
• Have a direct stake in the company's growth and achievements with our VSOP program.

Furthermore, you can read more about us and our culture here.

If you're not completely confident that you meet all criteria, we encourage you to apply anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.

TradeLink strongly believes in diversity and is committed to providing a respectful, safe, and welcoming environment. To help eliminate unconscious biases, you can choose to remove your photo from your application.

For more information on data processing related to applications, see our privacy policy for the TradeLink application system.