Student Success Coach (FTC - 12 Months)

Salary: €36,000 per annum

Employment type:Fixed Term Contract -12months

Hours per week: 37

Reporting into: Student Success Team Leader

Department: Student Experience

Click here to read the full job descriptionand view our excellent benefits here

This role operates on a hybrid working arrangement that will require travel into our Berlin campus. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

This role will be based full time from our Berlin campus.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Opportunity:

Are you passionate about supporting students throughout their educational journey? Arden University’s Berlin Centre is seeking an enthusiastic and proactive Student Success Coach to join our Student Experience team.

About You:

You will play a vital role, providing pastoral support and personalised advice from enrolment through to graduation. Working closely with colleagues and specialist services, you will ensure a seamless, supportive, and inspiring experience for our diverse student body.Essential Responsibilities

• Manage a student caseload, providing personalised advice and wellbeing support.
• Deliver proactive outreach to boost engagement, attendance, and student satisfaction.
• Signpost students to internal and external support services as needed.
• Maintain accurate records and monitor student progress using data insights.
  
• Respond to student queries and provide guidance on academic processes.
• Collaborate with academic and support teams to enhance the student experience.
• Uphold safeguarding standards and maintain clear professional boundaries.

Desirable Responsibilities

• Lead academic collaboration to support students at risk.
• Organise workshops, webinars, and community-building activities.
• Manage online content and updates on the Virtual Learning Environment (VLE).
• Build networks with external agencies to support student welfare.
• Support service development based on student feedback and improvement initiatives.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• Fully Paid Deutschlandticket (covering public transport/regional trains in Germany)
• Urban Sports Club Membership
• Study any Arden course for free, with a discount for all family and friend
• ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other excellent benefits

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: SundayMay 18, 2025

Interviews to be held w/c: Tuesday26th May 2025

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.