IT Administrator (f/m/x)

Are you passionate about creating smooth, secure internal IT operations? Do you enjoy solving technical challenges, improving processes, and making everyday work life easier for your colleagues? If yes, we’d love to meet you!

We are looking for a hands-on IT Administrator to join us onsite, taking ownership of our internal IT landscape and helping shape the future of our IT environment.

What You’ll Do

• First Point of Contact: Serve as the go-to person for any IT, network, or hardware issues in the office.
• Internal IT Support: Handle tickets, offer adhoc onsite help, and support employees with device setups, troubleshooting, and data transfers.
• Hardware & Network Management: Maintain the office network, printers, tablets, and meeting room equipment; manage purchasing, setup, and recycling of hardware.
• SaaS Administration: Take ownership of tools like Google Workspace, Notion, Slack, CallOne (VoIP), and 1Password. Manage user accounts from onboarding to offboarding.
• Security & Compliance: Maintain endpoint security, manage phishing training campaigns (via SoSafe), and work on endpoint hardening and MDM/RMM improvements.
• Process Optimisation: Support in streamlining and automating IT processes. Review and refactor existing practices, suggest and introduce better tools and structures.
• Project Ownership: Lead initiatives like improving our SaaS management platform (Trelica), enhancing endpoint security, and managing local admin access removal.

What Success Looks Like

• First 6 Months:
• With the support of the existing team, you took over the day-to-day business of our internal IT, including Onboarding and Offboarding
• You successfully took over the first small / short-duration projects, handling the planning and execution with the support of the team
• Long-Term:
• In addition to the steps above:
• You independently manage our SaaS Management platform, onboarding new tools and streamlining workflows.
• You’re deeply familiar with our internal IT processes and regularly propose improvements, automation ideas, and efficiency gains

Your Profile

• Experience: Previous experience in Internal IT Support, System Administration, or a similar role.
• Tech Skills: Strong experience supporting both Windows (Lenovo) and MacOS (MacBook Air/Pro) environments.
• MDM/RMM Expertise: Hands-on experience setting up and maintaining MDM/RMM systems and ensuring endpoint security.
• Mindset: pragmatic, structured, flexible, and a true team player.
• Initiative: You’re proactive, love improving processes, and aren’t afraid to drive projects forward independently.
• Language: English is a must; German is a plus.
• Availability: 5 days onsite, we believe hands-on IT requires a real onsite presence!

What You Won’t Be Doing

• Office management tasks (supplies, kitchen, etc.)
• Janitorial or general facility maintenance

Why Join Us

• Autonomy:We want to hire you because of your expertise and knowledge and we'll give you the space to do your best work
• Impact:Make a real impact in a post-merge set-up and use your expertise to build scalable processes
• We invest in your growth: wherever you want to take your career, we’ll support you along the way
• Learning & Development: A €2,000 annual learning budget to invest in your skills
• Work-life balance: 32 paid vacation days per year
• Onsite first: with a beautiful office in Berlin Friedrichshain, we believethat frequent, in-person interactions are an important part of our team culture
• Free Lunch: one freelunchper week, with the option to purchase a second meal at a discounted rate throughBella & Bona.
• Mental health support: Access to the Nilo.health platform for therapy sessions + 1 mental health day per year
• Perks & benefits: Memberships like Urban Sports Club, JobRad, or a subsidized BVG ticket
• Dog-friendly office: Because furry coworkers make everything better!