IT Vendor & Governance Manager (m / f / x)

Company Description

Scalable Capital is a leading digital investment platform in Europe. The company empowers everyone to shape their financial future. Our services include:

• Scalable Broker: Facilitates professional investment in stocks, ETFs, and other exchange-traded products, along with savings plans.
• Scalable Wealth: Offers digital wealth management with ETF portfolios, also available as a white-label solution for B2B partners.
• European Investor Exchange (EIX): Provides a stock exchange platform for retail investors across Europe.

Founded in 2014, we employ over 500 people across Munich, Berlin, Vienna, and London, managing more than 27 billion euros for over one million clients. Our team is dedicated to developing a new generation of financial services.

Visit our website or follow our Social Media channels to learn more about what our Expert Teams do. Our Company Values guide our daily work and collaboration. Learn more about them here.

Job Description

1. Develop, establish, and ensure dedicated management of our internal and external IT service providers (vendor management).
2. Define control-relevant KPIs within your area of responsibility and communicate effectively with IT service providers.
3. Monitor KPIs, derive preventive measures for target failures, and track performance over- and underperformance.
4. Serve as the communication and escalation interface, support operational quality for all IT services, and conduct performance dialogues with providers.

Qualifications

1. Completed studies in (business) informatics, economics with a focus on informatics, or comparable training with relevant experience.
2. Experience managing service providers, especially for complex IT services in cloud environments, including escalation management.
3. Knowledge of project and process management tools and methods.
4. Professional experience in IT service management, provider management, or similar, with familiarity with outsourcing contracts.
5. Experience managing projects related to KPIs and processes, from analysis to implementation.
6. Strategic, structured working style, negotiation skills, and assertiveness.
7. Strong IT affinity, consulting, problem-solving skills, and analytical/business understanding.
8. Proficient in German and English, both written and spoken.

Additional Information

• Join one of Europe's fastest-growing Fintech startups creating impactful services.
• Work with an international, diverse, and inclusive team passionate about delivering excellent products.
• Work from our centrally located offices in Munich or Berlin, in vibrant neighborhoods.
• Access the latest hardware and tools to stay productive.
• Participate in in-house knowledge sharing and use your Education Budget for growth.
• Experience German culture with free language classes.
• International relocation support available.
• Enjoy flexible vacation policies and the option to work remotely.
• Benefit from competitive compensation, pension schemes, and other perks like the ‘Deutschland Jobticket’ contribution and PRIME+ Broker subscription.