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Resumo da oferta
A leading company in retail seeks a Customer Service Assistant at IKEA Smaland. The role involves greeting customers, ensuring the safety of children, and addressing customer queries in a friendly environment. Ideal candidates should be skilled in communication and customer service.
Qualificações
- Friendly and professional demeanor.
- Ability to prioritize children's safety.
- Experience in handling customer complaints.
Responsabilidades
- Greet and welcome customers upon arrival at Smaland.
- Explain admission policy clearly and professionally.
- Ensure safety of children while in Smaland.
Conhecimentos
Assist in the customer service function within Smaland, IKEA's play area, in a friendly and professional manner.
- Greet and welcome customers upon arrival at Smaland.
- Explain the Smaland admission policy clearly and professionally.
- Prioritize children's safety while they are in Smaland.
- Make announcements or page parents if there are issues with children in the playroom.
- Handle routine customer complaints promptly and courteously.
- Provide a safe environment for children within the area.
- Ensure all system procedures are followed according to policies and procedures.
- Brief the Duty Manager on complaints requiring management assistance.
- Adhere to all emergency procedures.
- Improve customer service and respond to customer queries.
- Represent the IKEA brand at the required level.
- Maintain store standards to the required level.
Note: This description is based on the provided job details and may need further refinement for specific job postings.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.
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