Waiter/ess

ACCOR; Doha; On-site; QAR 39,000 - 77,000; Full time

Job summary

Novotel Dubai Al Barsha is seeking a professional Waitress to join our luxury dining team. You will be the face of the restaurant, greeting guests, taking orders, and delivering meals with warmth and precision.

We value high standards of service, teamwork with kitchen and bar, and the ability to stay composed during busy periods while maintaining a polished appearance. English fluency is essential; Arabic/French or other languages are a plus; prior experience in high-volume settings is preferred.

Qualifications

• Proven experience as a waiter/ess in a high-volume luxury hospitality environment, hotel, resort or upscale restaurant.
• Excellent customer service skills with a demonstrated commitment to guest satisfaction and loyalty.
• Strong communication and interpersonal skills with the ability to build rapport with diverse clientele.
• Ability to work effectively under pressure, multitask efficiently and maintain composure in busy settings.
• Solid knowledge of food and beverage service techniques and dining etiquette.
• Proficiency with basic mathematics for accurate bill calculations and payment processing.
• Physical stamina to stand for extended periods and carry trays safely.
• Fluency in English; proficiency in Arabic or French or other languages is advantageous.
• Familiarity with POS systems and restaurant management software.
• Cultural awareness and sensitivity to Dubai's multicultural dining environment.
• Flexibility to work various shifts including evenings, weekends and holidays.
• Professional appearance and commitment to high grooming and dress code standards.
• Strong problem-solving and conflict resolution skills.
• Willingness to work in Dubai United Arab Emirates.

Responsibilities

• Greet and seat guests with a warm professional welcome, creating a positive first impression.
• Take food and beverage orders accurately, and demonstrate knowledge of the menu and daily specials.
• Provide detailed menu information and personalized recommendations based on guest preferences and dietary requirements.
• Serve food and beverages in a timely, courteous manner with impeccable presentation.
• Maintain a clean, organized and welcoming dining area throughout service.
• Process payments accurately and handle cash and card transactions with precision.
• Collaborate with kitchen and bar staff to ensure smooth service flow and guest satisfaction.
• Respond promptly to guest inquiries, special requests and concerns.
• Adhere to food safety regulations, hygiene standards and health protocols.
• Assist in setting up and closing down the restaurant, including restocking supplies and organizing workstations.
• Demonstrate cultural sensitivity and inclusivity when interacting with guests from diverse backgrounds.

Skills

Customer service

Communication

Multitasking

Food & beverage service

Mathematics

Stamina

Memory

English fluency

Tools

POS systems

Job description

Job Description

We re looking for a professional and enthusiastic Waiter ess to join our dynamic team in Novotel Dubai Al Barsha United Arab Emirates.

In this role you ll be the face of our establishment delivering exceptional dining experiences to our diverse and discerning guests.

As a Waiter ess you ll combine attentive service with genuine warmth ensuring every guest feels valued and well-cared for throughout their visit.

Your ability to work efficiently under pressure while maintaining a friendly demeanor will be essential to your success in this fast-paced customer-focused environment

Greet and seat guests with a warm professional welcome creating a positive first impression

Take food and beverage orders accurately and efficiently demonstrating knowledge of menu items and daily specials

Provide detailed menu information and personalized recommendations based on guest preferences and dietary requirements

Serve food and beverages in a timely courteous manner while maintaining impeccable presentation standards

Maintain a clean organized and welcoming dining area throughout service

Process payments accurately and handle cash and card transactions with precision

Collaborate seamlessly with kitchen and bar staff to ensure smooth service flow and guest satisfaction

Respond promptly and professionally to guest inquiries special requests and concerns

Adhere strictly to food safety regulations hygiene standards and health protocols

Assist in setting up and closing down the restaurant including restocking supplies and organizing workstations

Demonstrate cultural sensitivity and inclusivity when interacting with guests from diverse backgrounds

Qualifications

Proven experience as a waiter ess in a high-volume luxury hospitality environment hotel resort or upscale restaurant.

Excellent customer service skills with a demonstrated commitment to guest satisfaction and loyalty.

Strong communication and interpersonal skills with the ability to build rapport with diverse clientele.

Ability to work effectively under pressure multitask efficiently and maintain composure in busy settings.

Solid knowledge of food and beverage service techniques and dining etiquette.

Proficiency with basic mathematics for accurate bill calculations and payment processing.

Physical stamina to stand for extended periods and carry trays safely.

Strong memory for menu items specials and guest preferences.

Fluency in English proficiency in additional languages Arabic French or other languages is highly advantageous.

Familiarity with Point-of-Sale POS systems and restaurant management software.

Cultural awareness and sensitivity to Dubai s multicultural dining environment.

Flexibility to work various shifts including evenings weekends and holidays.

Professional appearance and commitment to maintaining high grooming and dress code standards.

Strong problem-solving and conflict resolution skills.

Willingness to work in Dubai United Arab Emirates.