Teller "Qatari & Qatari Mother candidate"

Commercial Bank; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Commercial Bank in Doha is seeking a Teller to ensure accurate transaction processing and high-quality service within the branch. The role focuses on cash handling, end-of-day reporting, and resolving customer queries.

The Teller will follow established procedures, contribute to process improvements, and support related departments to maintain service standards.

Qualifications

• Diploma in Business or equivalent.
• Bilingual in English and Arabic.
• Strong communications and customer service skills.

Responsibilities

• Execute branch cash and teller-related transactions according to policies and procedures.
• Balance cash and report end-of-day totals to the general ledger.
• Submit teller end-of-day reports with accuracy and completeness.
• Resolve teller transaction issues and customer complaints promptly.
• Support continuous improvement of branch processes and procedures.
• Assist in preparing timely departmental statements and reports.
• Ensure adherence to quality, health, safety and environment procedures.

Skills

Bilingual English/Arabic

Communications

Customer Service

Personal Banking

Education

Diploma in Business or equivalent

Job description

Job Summary

To ensure that all transactions are conducted in an error free manner and according to established procedures as well as provide high quality service within the branch.

Job Summary

To ensure that all transactions are conducted in an error free manner and according to established procedures as well as provide high quality service within the branch.

Key Accountabilities

Teller Operations

• Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger.
• Submit teller end of day reports and ensure accuracy and completeness of processing.
• Highlight instances of excess/ short cash noted in accordance with the duly approved policy and procedures.
• Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times.
• Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.
• Report to the Head Teller any customer problems along with suggestions related to problems resolution in order to keep them informed on the branch activities and seek assistance for unresolved issues.

Policies, Systems, Processes & Procedures

• Follow all relevant functional policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

Policies, Systems, Processes & Procedures

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Statements and Reports

• Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

Quality, Health, Safety, & Environment

• Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

Related Assignments

• Perform other related duties or assignments as directed.

Other Accountabilities

Key Interactions

Internal

• Compliance
• HR
• Operations & IT
• Other consumer business segments
• Service Quality

External

• Customers
• Various vendors and agencies

Competencies

• Integrity/Ethics
• Interpersonal Skills
• Planning
• Quality
• Risk Management

Skills

• Bilingual language skills in English and Arabic
• Communications
• Customer Service
• Personal Banking

Education

• Diploma in Business or equivalent