Telesales Agent

TP; Qatar; On-site; QAR 60,000 - 90,000; Full time

Job summary

TP is seeking enthusiastic Telesales Agents to join our team in Qatar. You will generate sales through outbound calls, promote telecom products and services, and strive to meet or exceed targets while delivering an excellent customer experience.

You will handle leads, offer mobile plans, internet packages, and value-added services, maintain CRM records, and stay updated on promotions. Fluency in Arabic and English is required to succeed in a fast-paced, target-driven environment.

Qualifications

• Minimum 1 year of telesales or direct sales experience.
• Telecom sales experience is required.
• Fluency in Arabic & English.
• Proficient with CRM systems and basic computer skills.

Responsibilities

• Handle outbound calls to assigned leads and promote products and services.
• Generate sales by offering mobile plans, internet packages, and value-added services.
• Achieve daily and monthly sales targets (leads, conversions, revenue).
• Identify customer needs and recommend suitable products and service packages.
• Upsell and cross-sell products and services to maximize sales opportunities.
• Maintain accurate customer records and sales updates in the CRM system.
• Handle inquiries and objections to convert opportunities into sales.
• Adhere to call quality standards, scripts, and compliance requirements.
• Stay updated on product offerings, promotions, pricing plans, and market developments.
• Deliver excellent customer service and positive experience throughout the sales process.

Skills

Telesales experience

Communication

Negotiation

Bilingual Arabic-English

Tools

CRM systems

Job description

We are looking for enthusiastic and results-driven Telesales Agents to join our team. The successful candidate will be responsible for generating sales through outbound calls, promoting telecom products and services, achieving sales targets, and delivering an excellent customer experience.

Key Responsibilities

• Handle outbound calls to assigned leads and promote products and services.
• Generate sales by offering mobile plans, internet packages, and value-added services.
• Achieve daily and monthly sales targets (leads, conversions, revenue)
• Identify customer needs and recommend suitable products and service packages
• Upsell and cross-sell products and services to maximize sales opportunities
• Ensure effective follow-up on leads and maintain accurate customer records and sales updates in the CRM system
• Handle customer inquiries and objections professionally to convert opportunities into sales
• Adhere to call quality standards, scripts, and compliance requirements
• Maintain high productivity levels, including connected calls, talk time, and adherence to work schedules
• Stay updated on product offerings, promotions, pricing plans, and market developments
• Deliver excellent customer service while ensuring a positive customer experience throughout the sales process

Requirements

• Minimum 1 year of experience in telesales, call center sales, or direct sales.
• Previous telecommunications sales experience is required.
• Strong communication, negotiation, and persuasion skills.
• Ability to work in a target-driven and fast-paced environment.
• Proficiency in using CRM systems and computer applications.
• Fluency in Arabic & English.
• Strong customer service and relationship management skills.