Technology Application Services Manager

Confidential Careers; Doha; Vor Ort; QAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Confidential Careers seeks a Technology Applications Manager to lead architectural integrity and operational health of the bank's business applications. You will own portfolio rationalization, internal and vendor-supported operations, and drive service continuity.

Responsibilities include defining integration and API standards, partnering with cybersecurity and delivery leads, and guiding the Application Services team to deliver reliable, compliant solutions in a regulated financial environment.

Qualifikationen

• 15 years progressive IT experience with 5+ years in people leadership.
• Banking/financial services background in lead role.
• Experience in banks/regulatory environment.
• Expertise across core banking, CRM/ERP, integration/middleware, and investment platforms (Temenos, Dynamics).
• Proven solution architecture and API design across enterprise apps.
• DevOps practices including deployment governance and release management.
• Leading internal application support and vendor-provided support including SLA management.

Aufgaben

• Own solution design and architecture across the bank's applications.
• Hold design authority and sign-off on upgrades and customizations.
• Define and enforce integration and API standards across the portfolio.
• Partner with the Cybersecurity & Infrastructure Lead and Delivery Leads on cross-domain initiatives.
• Own the annual applications budget, linking funding requirements to portfolio rationalization findings.
• Lead the Application Services team, hiring input and development planning.
• Ensure uptime, incident rates, and service performance across the estate.

Kenntnisse

IT leadership

Solution architecture

DevOps practices

Vendor management

Banking domain knowledge

API design

Integration middleware

Incident and SLA management

Team development

Cross-functional collaboration

Ausbildung

Bachelor's degree in CS/IT

Tools

Temenos T24

Microsoft Dynamics 365

Azure DevOps

Jobbeschreibung

Purpose of the role:

The Technology Application Services Manager is accountable for the architectural integrity, operational support, service continuity, and long-term health of the Bank's business applications. The role owns portfolio rationalization, internal application support, vendor-provided support, vendor management, and leadership of the Application Services team.

B. ROLE ACCOUNTABILITIES

RESPONSIBILITIES:

Application Ownership & Solution Architecture

• Own solution design and architecture across the Bank's business applications estate.
• Hold design authority and provide sign-off on proposed solutions, upgrades, and customizations.
• Define and enforce integration and API standards across the portfolio, maintaining architectural coherence between systems.
• Partner with the Cybersecurity & Infrastructure Lead and Delivery Leads on cross-domain initiatives.

Portfolio Health & Rationalization

• Maintain an ongoing view of the applications portfolio's health, identifying underperforming systems, technical debt, and enhancement, upgrade, or replacement requirements.
• Translate findings into recommendations that feed budget and roadmap planning.

Deployment, Release & Quality Management

• Establish and maintain a DevOps methodology and toolset spanning version control and build management.
• Hold vendors accountable for build and release quality.
• Ensure application health monitoring and operational support controls are in place, with accountability for uptime, incident rates, support performance, and service improvement across the estate.

Application Support & Vendor Management

• Own the end-to-end application support model across the estate, covering support delivered internally by the Application Services team and support provided by vendors or other third parties.
• Ensure incidents, service requests, recurring problems, and user issues are triaged, investigated, resolved, escalated, and communicated in line with agreed service levels.
• Act as the senior escalation point for application support issues, coordinating internal technical resources and vendors through to resolution and ensuring root-cause analysis and corrective actions are completed.
• Manage vendor-provided support, including support agreements, SLAs, service performance, escalations, and value for money.

Budget & Portfolio Planning

• Own the annual applications budget, linking funding requirements to portfolio rationalization findings.

Delivery Support

• Provide technical input and estimates during planning.
• Ensure environments, builds and integration points are ready ahead of milestones.
• Ensure quality gates are met before release.

People Leadership

• Manage, develop and lead the Application Services team.
• Own hiring input, performance management and development planning.
• Establish cross-training to reduce key-man dependency.
• Foster technical excellence and ownership.

C. KEY PERFORMANCE INDICATORS (KPI)

To measure and monitor the performance of the role in the context of the Section/Department's activities

• System uptime & incident rates (estate-wide)
• Architecture standards adherence
• Portfolio health & rationalization
• Internal and vendor-provided application support performance
• Vendor performance, SLA compliance & cost
• Portfolio & budget management
• Team capability & engagement

D. EXPERIENCE, QUALIFICATIONS & SKILLS

Minimum Experience & Essential Knowledge

• 15 years progressive experience in Information Technology, with at least 5 years in a people leadership / team lead capacity
• Financial services background in a similar environment (investment management, core banking, or private wealth) in a lead capacity is a mandatory requirement
• Experience within a bank, investment firm, or other regulated financial services environment
• Expertise across core banking, CRM/ERP, integration/middleware, and investment management platforms desirable (e.g. T24/Temenos, Microsoft Dynamics)
• Proven experience in solution architecture and integration/API design across enterprise applications
• Experience establishing and maturing DevOps practices, including deployment governance and release management
• Experience leading internal application support operations and managing vendor-provided support, including incident, problem, request, escalation, and SLA management

Minimum Entry Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline

Certifications desirable:

• Temenos T24 certification
• Microsoft Dynamics 365 certification
• TOGAF
• ITIL Foundation
• Azure/cloud DevOps certification