Technical Project Manager - CRM & Telephony (Remote)

Qatar Insurance Company; Doha; Remote; QAR 328,000 - 473,000; Full time

Benefits offered by this job

Relocation support

Remote health insurance

Employee Privilege Program

Vacation days

Job summary

Qatar Insurance Company is seeking a Technical Project Manager to lead the development and integration of corporate telephony with our CRM. You will drive technical projects end-to-end, coordinate with vendors, and oversee integrations across CRM and telephony systems.

Remote role with international scope, offering a long-term contract and relocation options to Doha. Expect collaboration with global teams, strong focus on timelines, SLAs, and risk management.

Qualifications

• Experience leading technical/integration projects.
• Experience with IT vendors and contractors.
• Strong telephony and contact center process knowledge.
• Ability to communicate with technical specialists about SIP/VoIP.
• Experience with CRM and external service integrations.
• Understanding of inbound/outbound calls, IVR, routing, campaigns.
• Ability to manage timelines, risks, dependencies, and commitments.
• English working proficiency with international vendors.

Responsibilities

• Lead projects on SIP/VoIP development and replacement from requirements to production.
• Align requirements between business, IT, and vendors.
• Manage external suppliers: timelines, SLAs, risks, escalations.
• Coordinate CRM, infrastructure, and internal teams.
• Evaluate technical solutions and integrations.
• Organize testing and acceptance of the solution.
• Verify key CRM integration scenarios and documentation transfer.

Skills

Vendor management

Telephony knowledge

SIP/VoIP understanding

CRM integration

REST APIs

Webhooks

Project coordination

English proficiency

Tools

CRM

REST API

Webhooks

Job description

Qatar Insurance Company is seeking a Technical Project Manager to lead the development and integration of corporate telephony with our CRM. You will drive technical projects end-to-end, coordinate with vendors, and oversee integrations across CRM and telephony systems.

Remote role with international scope, offering a long-term contract and relocation options to Doha. Expect collaboration with global teams, strong focus on timelines, SLAs, and risk management.