Service Desk Specialist – Frontline IT Support

Akima; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Five Rivers Analytics (FRA), an Akima company, seeks a Service Desk Administrator to deliver front-line IT support in Qatar. You will respond to and resolve PC, printer, and network issues, log tickets in ServiceNow, and coordinate with IMOs to route unresolved items.

The role demands excellent customer service, strong communication, and the ability to work 12-hour shifts. Candidates should have a high school diploma, be eligible for required clearances, and possess familiarity with Microsoft

Qualifications

• Requires US security clearance or higher (DoD 8570 baseline + CE certifications).
• High school diploma or GED with at least 1 year service desk experience.
• Must pass medical and dental exams; ability to obtain necessary clearances.
• In-country requirements include valid passport, IDP, U.S. driver’s license, and visa documentation.

Responsibilities

• Provide frontline service desk support for PC, printer, and network issues.
• Respond to customers in person, by phone, or email; log and route tickets via ServiceNow.
• Troubleshoot Microsoft OS and Office; coordinate with IMOs for site IT management.
• Work 12-hour shifts as needed; ensure tickets are assigned to appropriate IT groups.

Skills

Customer service

Microsoft Office

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

ServiceNow

Exchange Server

Server Manager

CISCO VMPS

Job description

Five Rivers Analytics (FRA), an Akima company, seeks a Service Desk Administrator to deliver front-line IT support in Qatar. You will respond to and resolve PC, printer, and network issues, log tickets in ServiceNow, and coordinate with IMOs to route unresolved items.

The role demands excellent customer service, strong communication, and the ability to work 12-hour shifts. Candidates should have a high school diploma, be eligible for required clearances, and possess familiarity with Microsoft