Service Desk Analyst: Windows, AD & Azure Remote Support

Salary; Doha; Hybrid; QAR 67,000 - 112,000; Full time

Job summary

Salary is seeking a Service Desk Analyst to deliver first-line technical support to end users, handling incidents and service requests. You will troubleshoot IT issues, provide remote assistance, and document knowledge to improve service delivery.

The role supports remote users, follows SLAs, and participates in continuous improvement activities within the service desk team. A relevant IT degree and 3–4 years’ experience are preferred.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field.
• 3–4 years IT Service Desk or Remote Support experience.
• Experience in IT Service Providers or Managed Services.
• ITIL v4 Foundation knowledge preferred.
• Familiarity with HP/Micro Focus Service Manager is a plus.

Responsibilities

• Provide first-line technical support via phone, email, and remote tools.
• Log, track, resolve, or escalate incidents and service requests per SLA.
• Own assigned tickets and provide regular updates until closure.
• Monitor and manage service desk channels and tickets.
• Create and maintain knowledge base articles and guides.

Skills

Active Directory

Exchange

Azure

Microsoft 365

Windows OS

Office Suite

VPN

Networking

IT security

ITIL v4

Education

Bachelor's degree in Computer Science/IS/Engineering

Bachelors in Computer Applications

BTech in Computers

BSc in Computers

Tools

HP/Micro Focus Service Manager

Cisco network tools

Job description

Salary is seeking a Service Desk Analyst to deliver first-line technical support to end users, handling incidents and service requests. You will troubleshoot IT issues, provide remote assistance, and document knowledge to improve service delivery.

The role supports remote users, follows SLAs, and participates in continuous improvement activities within the service desk team. A relevant IT degree and 3–4 years’ experience are preferred.