Senior Teller

Employment; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

QNB Group in Doha is seeking a Customer Teller with a focus on accurate cash handling and courteous service. The role involves over-the-counter transactions and supporting branch operations.

You will assist customers with inquiries, balance cash, ensure compliance with policies, and may train junior tellers as needed. A bachelor degree and banking experience are preferred, especially in international environments. This position offers a pathway to growth within a major regional bank.

Qualifications

• Bachelor degree in Marketing, Banking, Finance, Accounting, Economics or related field.
• At least 2 years of relevant experience in a bank.
• Preferably with an international banking background.

Responsibilities

• Handle branch cash and teller transactions accurately and timely.
• Assist customers with queries and cross-sell banking products.
• Balance cash drawers and prepare end-of-day reports.
• Ensure compliance with policies and regulatory guidelines.
• Provide training to tellers and stay updated on operations.

Skills

Cash handling

Customer service

Cross-selling

Team training

Education

Bachelor degree in relevant fields

Job description

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial: Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets. Implements KPI’s and best practices for Senior Teller Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent.


• Customer (Internal & External): Ensure customer satisfaction all times by providing cash services in the most expeditious manner. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.


• Internal (Processes, Products, Regulatory): Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Identify suitable opportunities to cross-sell products or services offered to customers. Authorize transactions within the range delegated to the incumbent. Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing. Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day. Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.


• Learning & Knowledge: Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls. Identify related areas for professional development of self and act accordingly. Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise. Seek out opportunities to remain current with all developments in professional field.

Education And Experience Requirements

Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), At least 2 years of relevant experience, preferably within a highly rated international bank.

Note: you will be required to attach the following:

• Resume/CV


• Passport QI


• Education Certificate


• Birth Certificate