Senior Field Service Engineer: Industrial Automation & Safety

ABB; Doha; On-site; QAR 260,000 - 380,000; Full time

Job summary

ABB in Doha, Qatar, is seeking a Senior Field Service Engineer to execute medium to high complexity service work on System 800xA safety systems. You will plan, perform, and oversee site activities, both remotely and on-site, ensuring safety and customer satisfaction.

With 8+ years in customer support, project or service engineering and strong knowledge of functional safety standards, you will collaborate with stakeholders, coordinate subcontractors, and help advance ABB's digital portfolio while

Qualifications

• Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree.
• Minimum 8 years of experience including at least 5 years as customer support / project / service engineer of System 800xA based safety systems preferably in Oil & Gas / Power & Water.
• Hands-on experience in 800xA based integrated control and safety system (hardware and software) with AC800MHI library-based development – project & commissioning.
• Knowledge of FSMS (functional safety management system) and certifications preferred such as TUV FS engineer, ABB certifications.
• Knowledge of Functional safety standards IEC61511, IEC61508 and related system engineering practice.
• Hands-on experience in industrial networking and cyber security for 800xA based systems.
• Experience with Modbus-RTU/TCP, OPC, etc.

Responsibilities

• Performing complex field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Planing and preparing site work for larger project team and manages related subcontractors at site.
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Skills

Customer support

Project execution

Service engineering

Education

Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree

Tools

System 800xA

AC800MHI library

Modbus RTU/TCP

OPC

Industrial networking

Job description

ABB in Doha, Qatar, is seeking a Senior Field Service Engineer to execute medium to high complexity service work on System 800xA safety systems. You will plan, perform, and oversee site activities, both remotely and on-site, ensuring safety and customer satisfaction.

With 8+ years in customer support, project or service engineering and strong knowledge of functional safety standards, you will collaborate with stakeholders, coordinate subcontractors, and help advance ABB's digital portfolio while