Senior End-to-End IT Service Manager

VodafoneThree; Doha; On-site; QAR 300,000 - 540,000; Full time

Job summary

VodafoneThree is seeking an experienced End-to-End Service Management professional to lead the service management team activities and assess the commercial impact of interface changes. You will drive post-incident reviews, ensure root cause analysis and remediation are tracked to completion, and coordinate with senior stakeholders on large propositions, delivering services right first time.

Expertise in ITIL, governance, and Oracle BSS/OSS plus ERP/Middleware supports this role; mentoring new

Qualifications

• Bachelor's degree in IT or Telecom from a reputable university.
• Expert in Oracle Stack components making up the Telco BSS (CRM/BRM/ASAP/AIA/UIM) & OSS technology Domains.
• Expert in development/support of ERP, Middleware, DWH, ODS, and Big Data applications
• OSS/BSS (CRM/BRM/ASAP/AIA/UIM)
• Oracle Service Bus / API GW
• TOGAF Certification or ITIL or similar
• Strong analytical and problem-solving skills

Responsibilities

• Lead End-to-End Service Management activities and assess impact of interface changes.
• Ensure post-incident reviews are documented and root cause and remedial actions tracked to completion within timescales.
• Coordinate with other End-to-End Service managers on large propositions.
• Be pro-active with service transition and ITIL understanding.
• Develop and adapt ITIL conformant processes and tools according to programme obligations.
• Mentor new team members and train them on processes/procedures used within the team.
• End-to-end technical management of incidents through to resolution meeting SLA's and service expectations.
• Bridge between Business and Service Management to resolve major incidents with Technology and Business stakeholders.

Skills

End-to-End Service Management

ITIL knowledge

Leadership

Problem solving

Stakeholder management

Mentoring

Education

Bachelor's degree in IT or Telecom

Tools

Oracle BSS/OSS stack

Job description

VodafoneThree is seeking an experienced End-to-End Service Management professional to lead the service management team activities and assess the commercial impact of interface changes. You will drive post-incident reviews, ensure root cause analysis and remediation are tracked to completion, and coordinate with senior stakeholders on large propositions, delivering services right first time.

Expertise in ITIL, governance, and Oracle BSS/OSS plus ERP/Middleware supports this role; mentoring new