Senior Customer Experience Manager - Telecom

AimGulf; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

AimGulf is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager who will elevate service standards and customer engagement across multiple channels. The role leads CX strategy, oversees contact centers and digital touchpoints, and collaborates with product and marketing teams to ensure seamless client experiences.

The ideal candidate has 8+ years in CX management (telecom preferred) with a proven track record in service transformation initiatives and a

Qualifications

• 8+ years in customer experience management, telecom preferred.
• Proven track record in service transformation initiatives.

Responsibilities

• Define and implement customer journey and experience strategies.
• Oversee call center, digital, and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.

Skills

Analytical skills

Communication skills

Education

Bachelor's degree in Business/Communications or related field

Job description

AimGulf is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager who will elevate service standards and customer engagement across multiple channels. The role leads CX strategy, oversees contact centers and digital touchpoints, and collaborates with product and marketing teams to ensure seamless client experiences.

The ideal candidate has 8+ years in CX management (telecom preferred) with a proven track record in service transformation initiatives and a