Senior Associate, Settlements

Commercial Bank, Qatar; Doha; On-site; QAR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Job summary

Commercial Bank in Doha seeks a Senior Associate to process cardholder disputes and chargebacks accurately, adhering to card scheme timelines and internal procedures.

You will review dispute details, support documents, and progress cases through chargeback stages, ensuring timely actions and precise records. A Bachelor’s degree in finance and 2+ years’ experience are required.

Qualifications

• Knowledge of VISA, MasterCard, and chargeback processing.
• Proficiency in written and spoken English.
• Bachelor’s degree in finance or equivalent.

Responsibilities

• Review and process cardholder disputes and chargeback cases in line with card scheme rules and timelines.
• Review transaction details and supporting documents to process the appropriate dispute action.
• Process and follow up cases through the applicable chargeback stages until closure.
• Review incoming responses and take the required action within the applicable timelines.
• Process dispute-related financial adjustments and maintain accurate case records.
• Escalate complex or exceptional cases to the appropriate level for further review.

Skills

Stakeholder management

Work under pressure

Accuracy and attention to detail

Visa/MasterCard knowledge

Education

Bachelor’s degree in finance or equivalent

Tools

Dispute processing systems

Job description

Career Opportunities: Senior Associate, Settlements (7806)

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

To process cardholder disputes and chargebacks accurately and within applicable card scheme timelines, in accordance with scheme rules and internal procedures.

Key Accountabilities

• Review and process cardholder disputes and chargeback cases in line with card scheme rules and timelines.
• Review transaction details and supporting documents to process the appropriate dispute action.
• Process and follow up cases through the applicable chargeback stages until closure.
• Review incoming responses and take the required action within the applicable timelines.
• Process dispute-related financial adjustments and maintain accurate case records.
• Escalate complex or exceptional cases to the appropriate level for further review.

Key Interactions:

Internal
- Branches, Cards Business Team, Operations Risk, Call Centre, Vault Unit, RTB cards, ATM channels, IT, Corporate Banking, Cards marketing and HR etc.

Required Qualifications:

• Knowledge of VISA, MasterCard, Dinners, chargeback processing.
• Proficiency in written and spoken English.

  Academic Degree: Bachelor’s degree in finance or equivalent

  Professional Certification: NA

  Required Experience:

  2+ years’ relevant experience.

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail

Why Commercial Bank?

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• AnInnovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus onEmployee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• Astrong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective.

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.