Rosewood Explorers Attendant

Rosewood Doha; Doha; On-site; QAR 223,000 - 446,000; Full time

Benefits offered by this job

Birthday day off

High-quality accommodation

Job summary

Rosewood Doha, a landmark destination inspired by Qatar’s coral reefs, is seeking hospitality associates to deliver personalised service and uphold the property’s luxury standards.

You will participate in wellness, explorers programs, and curated experiences, with benefits like a birthday day off and high-quality associate accommodation, as part of a diverse, inclusive team.

Responsibilities

• Anticipate guests’ needs with personal service and maintain positive guest relations.
• Follow Wellness/Fitness procedures and ensure areas are clean, stocked and safe.
• Support Rosewood Explorers activities and interdepartmental collaboration.
• Complete health and safety documentation as required and assist with duty shift procedures.

Job description

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.

Your Role:

General Duties:

Anticipate guests’ needs by being observant, respond promptly and acknowledge all guests at all times with an emphasis on personal service. Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction is ensured by reporting any issues to the Leisure Supervisor and Director of Wellness. Follow Wellness/Fitness opening procedures, greeting guests upon arrival, and checking in guests where necessary inspecting the Wellness/Fitness area making sure it is fully stocked, clean and tidy regularly throughout the day. Stock and maintain cleanliness of the kids facilities. Ensure all documentation on fitness equipment checks, cleaning and Health & Safety is completed in accordance with company policy. Maintain towel/linen, robe supplies and ensure the shower area is well stocked, clean, hygienic, and safe for guest use. Make sure there are sufficient guest supplies and amenities available for use such as water, fruits, towels, collecting deliveries and ordering is organized. Assist with other wellness job functions as assigned by the Director of Wellness or Leisure Supervisor. Ensure items lost and found are registered as lost property in accordance with company procedure. Follow closing procedures and ensure that all areas are left clean, tidy and fully stocked ready for guests’ use.

Rosewood Explorers Duties:

To provide a courteous, professional, efficient and flexible service at all times. To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies. To maintain complete knowledge of and comply with all departmental policies, service procedures and standards. To ensure that standards are maintained at a superior level on a daily basis. To respond to guest inquiries on Rosewood Explorers activities and timing and other information regarding the facility and services of the hotel in general. To inspect pool area at the start, during and at the end of shift to ensure that the set-up of the department is in accordance with established standard. To ensure Rosewood Explorers environment is set up as per standard. To monitor and maintains cleanliness, sanitation and organization of assigned work areas. To check all games, play station games and manual items of the Rosewood Explorers at the start, end and if necessary during her/his shift. To perform opening and closing procedures according to the shift and ensuring proper inventory is filled in and signed. To check the condition of TV, Wii and equipment and reports any damage immediately to the supervisor. To anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. To respect the privacy of the guest at all times. To attend briefings, as required. To maintain good relationships with colleagues and contributes to team spirit. Cooperates and coordinates with colleagues whenever necessary. To interact with other departments to provide additional or specialized guest services. To establish a rapport with guests, providing guest recognition and good customer relationships. To help update with supervisor the guest history in the system accordingly to information collected To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. To report for duty punctually wearing the correct uniform and name tag at all times. To maintain a high standard of personal appearance and hygiene at all times. To ensure weekly activities schedule is posted on time To create new activities for the kids, according to the time of the year, Christmas, Easter…To maintain a high standard of personal appearance and hygiene at all times. To maintain high standards of the hotel when fulfilling his/her duties To maintain a calm, courteous and gracious attitude at all time To maintain a good rapport and working relationship with staff in all other departments. To be very familiar with the Wellness division/ Rosewood Explorers policies. To attend and contribute to all staff meetings, Departmental and Hotel training as scheduled and other related activities To undertake any reasonable tasks and secondary duties as assigned by the Spa supervisor/Ass. Manager To project at all times a positive and motivated attitude and exercise self control. To maintain good relationships with colleagues and contributes to team spirit. Cooperates and coordinates with colleagues whenever necessary. To interact with other departments to provide additional or specialized guest services. To carry out any other reasonable duties and responsibilities as assigned.