Rituals Advisor

Rituals (B Corp™); Doha; On-site; QAR 39,000 - 78,000; Full time

Job summary

Rituals in Doha is seeking a passionate Rituals Advisor to engage customers, understand their needs, and recommend products that match their lifestyle. You’ll deliver a memorable luxury shopping experience and embody the Feel Good brand philosophy.

You will report to the Shop Manager, work with a close-knit team, and strive to achieve shop KPIs while following safety procedures, maintaining a tidy store, and completing online training to stay current with Rituals initiatives.

Qualifications

• Customer-focused role requiring strong relationship-building.
• Adaptability to shifting retail needs.
• Excellent communication across audiences.
• Motivated to achieve results, even in challenging circumstances.
• Proactive, action-oriented with new opportunities.
• Team-oriented and collaborative in a dynamic store.

Responsibilities

• Achieve individual goals to meet shop KPIs.
• Conduct customer transactions accurately.
• Follow store safety procedures.
• Handle stock deliveries and keep stockroom organized.
• Maintain clean, well-organized store and merch areas.
• Be flexible as a team player and collaborate to meet goals.
• Follow Rituals styling guidelines and demonstrate products.
• Complete online training on Rituals initiatives.

Skills

Customer focus

Adaptable

Good communicator

Results-driven

Action oriented

Collaborative

Job description

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.

Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

By working closely with your Shop Manager and Assistant Shop Manager, you will reach your personal goals and the goals for the store. You will interact with customers every day and ensure to provide a “best in class” customer experience. You will follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.

Purpose:

Provide a meaningful shopping experience by understanding and advising customers about our products and brand philosophy.

Business Impact:

Maximize customer experience and meet shop targets by executing the Rituals Feel Good Experience and daily store operations.

Interaction:

• Report to the Assistant / Shop Manager
• Be part of the shop team

Creativity:

Communicate effectively with customers and identify opportunities to improve own performance.

Result Areas:

Your Store

• Achieve individual goals to meet shop KPIs.
• Conduct customers sales transactions accurately.
• Follow store safety procedures.
• Handle stock deliveries properly.
• Keep the shop and stockroom clean and organized.

Your Team

• Be a flexible team player, open to change.
• Collaborate with others to meet shared goals.

Your Rituals

• Follow Rituals styling guidelines.
• Advise and demonstrate products to customers according to our Feel-Good Experience.
• Know our products and services well.
• Complete (online) training on new Rituals initiatives and commercial focus.

Job qualifications:

• Customer focused: build strong customer relationships
• Adaptable: flexible attitude to shifting demands
• Good communicator: use various communication methods for different audiences
• Result driven: motivated to achieve results, also under tough circumstances
• Action oriented: enthusiastic about new opportunities and challenges
• Collaborative: enjoy working with others to meet goals

Experience:

At least 2 years of relevant experience in retail or beauty industry

“We’re not here to sell you beauty; we are here to make you feel good.”

Raymond Cloosterman, CEO Rituals