Retail Sales Executive and Watch Technician

AlFuttaim; Doha; On-site; QAR 56,000 - 78,000; Full time

Job summary

Al‑Futtaim Retail is seeking an experienced Retail Sales Executive and Watch Technician to support watch sales, technical servicing and customer service operations in Doha, Qatar. This dual‑role combines retail sales with hands‑on watch servicing to deliver knowledgeable product advice and reliable technical support.

Minimum 5 years of quartz and automatic watch servicing experience plus a retail background are required; strong communication and a customer‑focused approach are essential for

Qualifications

• Minimum 5 years of quartz and automatic watch servicing experience combined with a retail background.
• Strong communication and customer-focused approach.
• Retail operations and sales experience beneficial.

Responsibilities

• Attend customers in watch sales and provide product information.
• Support watch servicing and repair estimates.
• Maintain sales records and showroom presentation.
• Coordinate with merchandising and supply chain to ensure product availability.

Skills

Watch servicing

Retail experience

Communication skills

Customer service

Education

Degree-level education preferred

Job description

Retail Sales Executive and Watch Technician Job Snapshot - Role: Retail Sales Executive and Watch Technician - Location: Doha, Qatar - Industry: Retail - Function: Retail‑Counter Sales and Cashier - Experience: Minimum 5 years of quartz and automatic watch servicing experience combined with a retail background - Job Type: Full Time - Work Arrangement: On‑site

Al‑Futtaim Retail is seeking an experienced Retail Sales Executive and Watch Technician to support watch sales, technical servicing and customer service operations in Doha, Qatar. This dual‑role position combines retail sales responsibilities with hands‑on watch servicing, ensuring customers receive knowledgeable product advice, reliable technical support and a positive after‑sales experience. The successful candidate will assist customers in selecting watches, explain product features and benefits, maintain sales records and contribute to achieving sales targets. Technical responsibilities include supporting watch repairs, handling service complaints, preparing repair estimates, maintaining job cards and coordinating spare parts requirements. The position also requires close collaboration with merchandising, supply chain and sales colleagues to maintain product availability, efficient service operations and an attractive showroom environment.

Candidates should have at least five years of experience servicing quartz and automatic watches, together with a retail background, strong communication skills and a customer‑focused approach.

Job Details

• Country: Qatar
• City: Doha
• Industry: Retail
• Function: Retail‑Counter Sales and Cashier
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On‑site

Key Responsibilities

Retail Watch Sales

• Welcome customers and provide professional assistance with watch purchases.
• Present available watch products and explain their features, benefits and prices.
• Understand customer preferences and recommend suitable products.
• Contribute to achieving assigned retail sales targets.
• Maintain a customer‑focused approach throughout the sales process.
• Provide accurate product information to support purchasing decisions.
• Assist with sales activities during periods of high customer demand.
• Build customer confidence through knowledgeable and courteous service.

Sales Records and Product Availability

• Maintain accurate daily sales registers.
• Update sales information regularly in accordance with store requirements.
• Monitor product availability and identify watches required from main stock.
• Arrange procurement of watches from main stock when needed to support sales.
• Coordinate with relevant colleagues to ensure timely product availability.
• Support efficient sales operations through accurate recordkeeping and communication.

Watch Servicing and Technical Support

• Provide technical servicing support for quartz and automatic watches.
• Assist the Senior Technician with spare parts ordering requirements.
• Identify parts required for watch servicing and repair activities.
• Communicate location‑specific spare parts requirements to support continuous availability.
• Attend to customers reporting watch faults or service‑related concerns.
• Assess customer complaints and prepare appropriate repair estimates.
• Carry out watch repairs as required within the scope of the role.
• Support the timely handling of watch servicing requirements.
• Maintain professional standards when dealing with customer‑owned products.

After‑Sales Customer Service

• Respond to customer complaints regarding watch performance or servicing.
• Listen carefully to customer concerns and identify appropriate next steps.
• Explain repair estimates and relevant service information clearly.
• Maintain professional communication throughout the service process.
• Provide reliable customer support to strengthen confidence in the company and its products.
• Coordinate with technical colleagues when additional assistance is required.
• Contribute to customer satisfaction through quality after‑sales service.

Technical Documentation and Spare Parts Administration

• Prepare daily service reports.
• Create and maintain job cards for watch servicing activities.
• Record relevant repair information accurately.
• Assist with ordering required spare parts.
• Place orders through the relevant principal's service websites.
• Communicate parts availability requirements to the Senior Technician.
• Maintain organized technical and administrative records.
• Support efficient coordination between servicing activities and spare parts procurement.

Showroom Presentation and Maintenance

• Maintain an attractive and organized watch showroom.
• Arrange watch displays to encourage customer interest.
• Ensure merchandise is presented professionally.
• Support showroom cleanliness and general upkeep.
• Maintain a welcoming environment that creates a positive impression on customers.
• Monitor the condition and presentation of displayed products.
• Coordinate with relevant colleagues to maintain effective merchandising standards.
• Contribute to a showroom experience that reflects the quality of the products and brand.

Product Quality Monitoring

• Identify product quality concerns observed during sales or servicing activities.
• Inform management of specific product quality issues requiring attention.
• Monitor recurring or similar product‑related complaints.
• Report patterns of quality concerns to management.
• Provide relevant observations to support appropriate remedial action.
• Maintain accurate communication regarding product and service‑related concerns.

Cross‑Functional Coordination

• Work closely with merchandising, supply chain and sales teams.
• Coordinate watch availability requirements with relevant stock personnel.
• Communicate technical spare parts requirements with the appropriate colleagues.
• Support cooperation between retail sales and after‑sales service activities.
• Share relevant customer feedback and product quality observations.
• Assist colleagues during busy trading periods.
• Contribute to efficient daily operations through timely communication and teamwork.

Required Qualifications and Experience

Education

• Degree‑level education is preferred but not essential.

Professional Experience

• Minimum 5 years of experience servicing quartz and automatic watches.
• Retail experience is required alongside technical watch servicing experience.
• Practical understanding of customer‑facing retail operations.
• Experience handling watch servicing requirements and customer concerns.
• Ability to support watch sales and technical service activities.
• Familiarity with computerized records and reporting.

Language Requirements

• Proficiency in English is required.
• Arabic language skills are preferable.

Technical Skills and Knowledge

• Practical experience servicing quartz watches.
• Practical experience servicing automatic watches.
• Ability to identify watch servicing requirements.
• Experience supporting repairs and technical service activities.
• Understanding of spare parts requirements for watch servicing.
• Ability to assist with technical estimates and repair documentation.
• Attention to detail when handling watches and related components.

Retail Sales and Product Presentation

• Ability to present watch products confidently to customers.
• Knowledge of customer‑facing retail sales practices.
• Strong understanding of product features and benefits.
• Ability to explain product pricing and available options.
• Confidence supporting sales targets and customer purchasing decisions.
• Awareness of the importance of showroom presentation and merchandise availability.

Customer Service and Communication

• Excellent communication and negotiation skills.
• Strong customer service orientation.
• Ability to identify and respond effectively to customer needs.
• Professional approach to customer complaints and after‑sales inquiries.
• Confidence explaining product information and repair requirements.
• Ability to build positive relationships with customers and colleagues.

Computer and Reporting Skills

• Familiarity with computer use and routine reporting.
• Ability to maintain daily sales registers.
• Experience preparing service reports and job cards.
• Ability to use relevant online service websites for order placement.
• Attention to accuracy when maintaining sales and technical records.

Personal Attributes

• Self‑motivated and confident.
• Reliable and punctual.
• Flexible approach to sales and technical responsibilities.
• Pleasant and professional personality.
• Strong interest in customer service and the retail industry.
• Ability to work cooperatively with different operational teams.
• Responsible approach to handling customer products.
• Willingness to support colleagues during periods of increased demand.

Working Environment

The Retail Sales Executive and Watch Technician will work in a customer‑facing watch retail environment that combines showroom sales with technical servicing and after‑sales support. The position requires regular interaction with customers, technical colleagues, merchandising personnel and supply chain teams. Daily activities will involve presenting watches, maintaining sales records, coordinating product and spare parts availability, handling customer service requirements and supporting repair operations. The successful candidate must balance commercial objectives with technical accuracy and customer satisfaction.

Key Performance Priorities

• Achievement of retail watch sales targets.
• Professional product presentation and customer assistance.
• Accurate maintenance of daily sales records.
• Effective servicing of quartz and automatic watches.
• Timely preparation of repair estimates and service documentation.
• Efficient spare parts coordination and order placement.
• Quality after‑sales service and customer complaint handling.
• Consistent showroom presentation and merchandise availability.
• Prompt reporting of recurring product quality concerns.
• Effective collaboration with sales, merchandising and supply chain colleagues.

About Al‑Futtaim Retail

Al‑Futtaim Retail is part of the Al‑Futtaim Group and operates a portfolio of internationally recognized retail brands across the Middle East, North Africa and Southeast Asia. The division partners with established brands including IKEA, ACE, Marks & Spencer and the Inditex Group, bringing a wide range of retail products and customer experiences to regional markets. Al‑Futtaim Retail has also introduced brands such as Watsons and Kiabi to its markets, supporting the expansion of its retail portfolio. The business continues to invest in digital innovation, artificial intelligence, customer experience and loyalty platforms as part of its approach to modern retail. With employees representing more than 100 nationalities across over 10 countries, Al‑Futtaim Retail provides a diverse and collaborative working environment. The division offers opportunities for retail professionals to develop their commercial, technical and customer service capabilities while contributing to business performance.

About Al‑Futtaim Group

Established in the 1930s and headquartered in Dubai, Al‑Futtaim is one of the region's diversified privately held business groups. The Group operates across more than 20 countries and employs over 40,000 people in businesses spanning automotive, financial services, real estate, retail and health. Al‑Futtaim represents more than 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, the Group focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships. Through its retail operations, Al‑Futtaim continues to develop customer‑focused experiences and create long‑term value for customers, communities and business partners.

Job Requisition ID: 179908