Sales Executive

Marriott Executive Apartments; Doha; On-site; QAR 48,000 - 84,000; Full time

Job summary

Marriott Executive Apartments in Doha seeks staff for Sales & Marketing support to handle guest calls, reservations, and related duties. You will promote revenue through up-selling while maintaining guest loyalty and ensure accurate Rewards processing.

The role requires a minimum of 2 years related experience, no supervisory duties, and a high school diploma or equivalent. This is a full-time, on-site position with Marriott’s standards for service and confidentiality.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Contact appropriate individual or department to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including up-selling.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer and process all guest calls, requests, questions, or concerns.
• Assist management in training and motivating employees; serve as a role model.
• Follow company policies; maintain professionalism and protect assets.
• Welcome and acknowledge all guests; anticipate service needs and thank guests.
• Speak clearly and professionally; prepare and review written documents; answer phones with etiquette.
• Develop positive relationships; support team to reach goals; listen to concerns.
• Monitor performance to ensure quality; read/verify information; handle light physical tasks.
• Perform other duties as requested by Supervisors.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number 26118219
• Job Category Sales & Marketing
• Location Diplomatic Street, Area 61, Street 806, Doha, Qatar, Qatar,VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.