Remote Customer Support & Admin Specialist

Gender; Doha; On-site; QAR 36,000 - 72,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible schedule options

Competitive compensation

Career growth opportunities

Supportive team culture

Direct impact on customer satisfaction

Job summary

Gender is seeking a highly organized Customer Support Remote Admin Specialist to join our remote team. This role blends customer service excellence with administrative support to ensure smooth day-to-day operations and exceptional customer experiences.

The ideal candidate communicates well, is detail-oriented, tech-savvy, and can multi-task in a fast-paced, fully remote environment while supporting customers and internal teams.

Qualifications

• 1-3 years of experience in customer service, customer support, administrative support, or a related role.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize tasks in a fast-paced remote environment.
• Strong problem-solving and critical-thinking skills.
• High level of professionalism, reliability, and attention to detail.
• Comfortable working independently with minimal supervision.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Assist customers with account issues, order inquiries, product information, and general support requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure complete resolution of inquiries and concerns.
• Maintain accurate customer records and documentation within CRM and internal systems.
• Process data entry, update account information, and manage customer databases.
• Schedule appointments, coordinate meetings, and assist with calendar management as needed.
• Prepare reports, spreadsheets, and administrative documents.
• Support internal teams with administrative tasks and operational projects.
• Build and maintain positive relationships with customers through effective communication.
• Gather customer feedback and identify opportunities for service improvements.
• Contribute to customer retention efforts by delivering exceptional support experiences.
• Ensure compliance with company policies, procedures, and service standards.
• Utilize CRM software, ticketing systems, and communication platforms effectively.
• Maintain organized digital files, records, and support documentation.
• Assist in updating knowledge base articles, FAQs, and internal resources.
• Monitor support queues and ensure timely response and resolution of customer requests.

Skills

Customer service

Written & verbal communication

Organizational skills

Time management

Multitasking

Problem solving

Professionalism

Independent work

Education

Associate's degree or equivalent experience

Tools

CRM systems

Help desk software

Customer support platforms

Job description

Gender is seeking a highly organized Customer Support Remote Admin Specialist to join our remote team. This role blends customer service excellence with administrative support to ensure smooth day-to-day operations and exceptional customer experiences.

The ideal candidate communicates well, is detail-oriented, tech-savvy, and can multi-task in a fast-paced, fully remote environment while supporting customers and internal teams.