QNB3901 - Associate Electronic Switch System Support (Qatarization)

QNB Group; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

QNB Group in Doha is seeking an IT professional to manage Electronic Switch systems and related applications, handling day-to-day tasks, escalation, and reporting to E-Payment Management. The role emphasises system availability, DR simulations, and compliance with security policies.

The incumbent will ensure SLA compliance, support data integrity, and collaborate across departments to maintain the bank's card issuance ecosystem and regulatory obligations.

Qualifications

• Bachelor's degree in IT, CS or related field.
• Experience with card issuance systems and related apps.
• Familiarity with regulatory and security requirements.

Responsibilities

• Implement KPI's and best practices for card industry and day-to-day activity.
• Promote cost consciousness and efficiency and optimise benefits for the bank.
• Maintain activities to achieve SLA improvements with internal units.
• Assist customers in queries on Bank products and provide solutions.
• Maintain records via shift logs and fault reports per procedures.
• Ensure information security for card issuance systems.
• Support RCSA, KRI, incident reporting and remediation activities.

Skills

Card industry knowledge

Operational task management

Disaster recovery

Data reporting

Auditor liaison

Regulatory compliance

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grew to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is responsible for Electronic Switch systems and related applications, including day-to-day operational tasks, issue escalation, system availability, disaster recovery (DR) simulations, certification support, and reporting escalations to E-Payment Management.

Essential Duties & Responsibilities

Shareholder & Financial

• Implements KPI's and best practices for card industry and perform day-to-day activity.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External)

• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Assist customers in all their queries on the Bank's products and seek solutions to their requests.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely and accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory)

• Maintain records of events via shift logs and other standard fault reports as per procedures.
• Report all card issuance issues and communicate with line management, internal departments and vendors to resolve faults as per agreed Service Level Agreements (SLAs).
• Abide by policies and procedures developed for maintaining Information Security for card issuance systems.

Learning & Knowledge

• Proactively identify areas for professional development and undertake development activities.
• Seek opportunities to remain current with developments in the professional field.

Legal, Regulatory & Risk

• Comply with all applicable legal, regulatory and internal compliance requirements, including AML, CTF, Sanctions, Data Protection, Fraud Control, Whistle Blowing and Conflict of Interest policies.
• Understand and effectively perform responsibilities under the Three Lines of Defence principle.
• Ensure good client outcomes in accordance with Conduct Risk requirements.
• Support RCSA, KRI, incident reporting and remediation activities as appropriate.
• Maintain appropriate knowledge and qualifications required for the role.
• Complete all mandatory training requirements.
• Attend mandatory internal and external seminars as instructed by the Bank.

Other Responsibilities

• Ensure high standards of data protection and confidentiality.
• Maintain strict confidentiality concerning customer and internal bank information.
• Maintain high professional standards to uphold QNB's reputation and market leadership.
• Perform all other ad hoc duties and activities requested by management.

Education & Experience Requirements

Education

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID (Front and Back)
• Educational Certificates
• Birth Certificate