QNB3870 - Assistant Manager Quality Control (Qatarization)

QNB Group; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

QNB Group is seeking a proactive Assistant Manager of Quality Control to oversee project monitoring, process improvements, and regulatory compliance across international branches. You will review process enhancements, conduct development studies, and ensure adherence to SLAs and KYC standards.

Ideal candidates bring a bachelor’s degree in business-related fields and at least 4 years of relevant experience in a highly rated international bank.

Qualifications

• Must have solid understanding of branch operations processes, controls, and audit requirements.
• Strong knowledge of data protection and confidentiality practices.
• Experience in monitoring KPIs, SLA, and process performance metrics.

Responsibilities

• Support in controlling and monitoring ongoing projects against the strategic project plan.
• Review and approve enhancements of process/system quality certifications.
• Conduct development and re-engineering studies on processes, products, or services for international branches.
• Monitor KPIs and service levels for transactions performed by Operations teams.
• Maintain compliance with KYC and regulatory requirements in operations.

Skills

Quality Control

KPI Monitoring

Process Improvement

Education

Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, or Business Administration

Bachelor's degree in Business Administration

Job description

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary The incumbent will:

• Support in controlling and monitoring the ongoing projects and ensure that these are adhering to the strategic project plan.
• Support in the review and approval of all enhancement of process / system quality certifications.
• Provide support to conduct development and re‑engineering studies on identified processes, products or services.
• Control and monitor the ongoing projects with the Operations domains and ensure that these are adhering to the strategic project plan.
• Review and approve all enhancement of process / system quality certifications.
• Conduct development and re‑engineering studies on identified processes, products or services for international branches.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Monitor Key Performance Indicators (KPIs including TAT, errors rat, and service level agreement) for performance monitoring and quality measurement purposes for the transactions performed by respective Operations teams and monitor their achievement on periodic basis.
• Implements KPI’s and best practices for Assistant Manager, Quality Control role.
• Act within the limits of the powers delegated to the incumbent
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Internal (Processes, Products, Regulatory):
• Establish procedures for the safekeeping of all client documents where applicable, ensuring that documents are safe from theft/ damage and the environment and send it to the archiving store.
• Ensure all KYC and other regulatory requirements are met while reviewing operations transactions / activities and necessary records are available. - Ensure employee training and development with Direct Supervisors are being conducted.
• Make sure to conduct Periodic meetings with Direct Supervisors.
• Ensure smooth running of day-to-day work, including strict adherence to policies and procedure.
• Ensure timely delivery of accurate data and performance reporting to the clients (where applicable) and to the management.
• Build and maintain strong and effective relationship with all other related Stakeholders to achieve Group’s goals
• Support International Branches and subsidiaries
• Learning & Knowledge:
• Possess superior knowledge of developments in branch operations processes, controls, rules/ regulations /audit / quality and best practices, as applicable.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Understanding of the financial instruments.
• Good understanding of asset valuation methods and related market standards.
• Strong understanding of the fund and mandate management strategies.

Education/Experience Requirements

• Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 4 years of relevant experience, preferably within a highly rated international bank.
• Bachelor's degree in business administration.

Note: you will be required to attach the following:

• Resume/CV
• QID (Front & Back)
• Passport
• Education Certificate
• Birth Certificate