QNB3880 - Associate Customer Services (Qatarization)

QNB Group; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

QNB Group is seeking a customer-focused professional to provide high-quality service to customers in Doha. You will guide customers through banking procedures, answer queries and help them understand available products and services.

The role involves promoting the Group's offerings, cross-selling to increase profitability, and supporting account openings, loan applications and related tasks within standard service levels.

Qualifications

• Bachelor's Degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration or IT.

Responsibilities

• Provide efficient, friendly service to customers and guide them through banking procedures.
• Market the Group's products and services and encourage customers to increase their business with the Group.
• Assist with account openings, loan applications and related tasks; coordinate with tellers and operations.

Education

Bachelor's Degree

Job description

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial: Proactively market the Group's products to increase sales volume and profitability, achieve or exceed targets, implement KPIs and best practices, promote cost efficiency to optimize benefits, and act within delegated authority limits.
• Customer (Internal & External): Enhance the Group's image through proactive service, resolve customer queries within specified turnaround times, cross-sell products to improve profitability and retention, assist customers with product inquiries, maintain SLAs with internal units, build strong interdepartmental relationships, and provide accurate data to auditors and compliance teams as needed.
• Internal (Processes, Products, Regulatory): Serve as the first point of contact for customers, assist with account openings and related tasks, coordinate with tellers and operations to ensure smooth service delivery, handle loan applications and other documentation, cover teller or operations duties as needed, refer unresolved queries to management, monitor service standards for improvement, and ensure compliance with internal quality and audit standards.
• Learning & Knowledge: Maintain working knowledge of branch customer service, identify and pursue professional development opportunities, and stay current with industry developments.
• Legal, Regulatory, and Risk Framework Responsibilities: Comply with all legal, regulatory, and internal policies including AML, CTF, sanctions, data protection, fraud control, whistleblowing, and conflict of interest policies; adhere to the Three Lines of Defence principle; support risk management frameworks; complete mandatory training and seminars; and maintain qualifications to perform the role effectively.
• Other: Uphold data protection and confidentiality standards, maintain professional conduct to enhance the Group's reputation, and perform any additional duties as assigned by management.

Education And Experience Requirements

• Bachelor's Degree, preferably in:
• Marketing
• Banking
• Finance
• Accounting
• Economics
• Business Administration
• Information Technology or related field
• No prior experience required.

Note: you will be required to attach the following:

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate