QNB3865 - Assistant Manager- Cards & Retail Payment Products (Qatarization)

QNB Group; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

QNB Group in Doha seeks a senior AVP to drive international cards and Retail Payment Acceptance strategies across markets. You will collaborate with stakeholders to grow volume, optimise products, and ensure regulatory and group standards are met.

The role emphasizes international market expansion, product innovation, and strong relationship building with internal teams and external partners. A multinational banking background is preferred.

Qualifications

• Bachelor degree in a related field (Marketing/Banking/Finance/etc).
• At least 4 years of relevant experience, preferably in an international bank.
• Experience in payments industry would be an added advantage.

Responsibilities

• Develop and implement strategies to achieve volume and revenue targets for Retail Cards and Payments.
• Maintain and grow international card and payment products aligned with market needs.
• Understand POS and Ecommerce base business and drive related initiatives.
• Promote cost consciousness and efficiency to minimise costs and maximise benefits.
• Liaise with country representatives to provide updates and support from group level.
• Ensure SLAs with local and international departments are met to improve turnaround times.

Skills

International market knowledge

Cross-functional collaboration

Customer relationship management

Strategic thinking

Education

Bachelor degree in Marketing/Banking/Finance/Accounting/Economics/Business Admin/IT

4+ years of relevant experience in banking/payments

Tools

POS & Ecommerce knowledge

Website/content coordination

Job description

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The primary responsibility of the incumbent will be to support Assistant Vice President International Cards and Retail Payment Acceptance for all business activities related to international card and payment products. The objective is to maximize volume and profits by increasing international market share for the bank. Need to maintain and ensure QNB policies, procedures, standards, and regulatory requirements for various countries establishment and support Assistant Vice President International Cards and Retail Payment Acceptance to acquire new market wherever the bank have the presence . Furthermore, the incumbent will be responsible for maintaining and growing existing products aligned with local market business and take it to international market as suitable, while continuously innovating new and enhanced products and features to meet merchants demand. This should be done in a professional and proactive manner, in partnership with stakeholders.

Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Assist AVP International Cards and Retail Payment Acceptance in developing and implementing strategies and plans to achieve pre-agreed volume and revenue/ profit targets for the Retail Cards and Payments Business.
• Strong international payment industry market knowledge
• Strong understanding of the various factors that affects the Bank’s financial & non-financial performance.
• Strong marketing and technical product knowledge
• Understand both Internal and External environmental factors including economic, political, social, competitive and regulatory to be captured in the business planning and operational processes.
• Possess the ability to be sensitive to changing international market conditions and react to market dynamics effectively
• Understanding on POS and Ecommerce base business.
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
• Act within the limits of the powers delegated to the incumbent
• Implements KPI’s and best practices for Assistant Manager, International Cards and Retail Payment Acceptance
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
• Continuously evaluate international market trends and patterns and ensure that the products and services offered by the business meet/exceed customer needs and expectations
• Ensure that customers across QNB Group benefit from the best available products and features through cross pollination within the Group.
• Actively assist in promoting standardization of products and services where relevant and practical.
• To assist customers in all their queries on Bank’s product and seek solution to their requests
• Liaise with other country representative to give update and support as appropriate from group level.
• Maintain activities in accordance with Service Level Agreements (SLAs) with local and international departments/units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives in addition to assist AVP and Manager International Cards and Retail Payment Acceptance
• Provide timely and accurate information to the external/internal Auditors, Compliance, Financial Control and Risk Functions when required.
• Develop and work with branding and website content related task/department for the products on payment acceptance for the international market
• Internal (Processes, Products, Regulatory):
• Proactively engage with local and international market stakeholders to ensure that global standards and best practices are adhered to, including but not limited to sensitivity analysis models and profitability calculators.
• Assist the superior and work with international businesses to create, modify or re-invent where required to ensure products and services are relevant to market needs and support for licensing from Scheme or local regulatory requirement

Education And Experience Requirements

• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 4 years of relevant experience, preferably within a highly rated international bank
• Experience in payments industry would be an added advantage

Note: you will be required to attach the following:

• Resume/CV
• Copy of ID
• Passport Copy
• Educational Certificates
• Birth Certificate