Outlet Manager

City Centre Rotana Doha; Doha; On-site; QAR 45,000 - 55,000; Full time

Job summary

City Centre Rotana Doha is looking for an Outlet Manager to oversee restaurant operations and ensure high customer satisfaction and quality service. Your role includes managing schedules, conducting training, and maintaining cleanliness standards.

The ideal candidate should have a college degree and a minimum of two years' experience in a similar role, along with excellent communication skills and a passion for delivering quality service.

Qualifications

• Minimum two years of experience in a similar role.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Prepare schedules for all employees to ensure adequate manpower.
• Conduct regular training sessions with the assigned team.
• Evaluate the performance of the assigned team for development.

Skills

Effective Communication

Understanding Hotel Operations

Teamwork

Customer Focus

Education

College/University Degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

Responsibilities

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s.
• Evaluate the performance of the assigned team and initiate internal development and promotions.
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handle the welcome and seating of arriving guests with the assistance of the Hostess.
• Maintain a professional and friendly relationship with the outlet patrons.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
• Be actively involved in the outlets promotional activities.

Qualifications

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results