Operations Manager

Snoonu; Lusail; On-site; QAR 216,000 - 360,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu, Qatar’s homegrown Super App, is seeking an experienced Operations Manager to translate business requirements into scalable real-time mobility processes across dispatch, routing, fleet coordination and service execution. You will own day-to-day operations, ensure readiness and performance, and resolve issues as the business scales.

You’ll collaborate with Product, Tech, Data and Commercial teams to align systems with operational reality, optimize driver coverage, improve pickup times and

Qualifications

• 5–7 years in operations, mobility, ride-hailing, logistics or real-time dispatch environments.
• Hands-on experience with driver/fleet operations or supply-side management.
• Strong understanding of dispatch systems, routing, GPS-based operations or real-time service platforms.
• Ability to operate in high-pressure, time-sensitive environments where execution speed matters.
• Strong analytical skills with experience using real-time operational data to drive decisions.
• Experience working in Qatar or GCC mobility/logistics ecosystems is a plus.

Responsibilities

• Real-Time Operations Execution — Run day-to-day mobility operations including dispatch, trip fulfilment, routing efficiency and live service performance.
• Supply & Driver Operations — Manage driver/fleet readiness, onboarding and performance to ensure consistent service coverage.
• Dispatch & Matching Efficiency — Ensure optimal real-time matching of demand and supply across zones, time windows and peak conditions.
• Service Performance — Own core mobility KPIs including pickup time, trip completion, cancellations, ETA accuracy and utilisation.
• Geo-Operations Planning — Monitor demand patterns and ensure correct driver positioning and coverage across locations and peak periods.
• Incident Management — Resolve live operational issues such as trip failures, delays, driver no-shows and system disruptions.
• Operational Standards — Define and enforce SOPs for trip lifecycle, driver behaviour, dispatch rules and exception handling.
• Cross-Functional Execution — Work closely with Product, Tech, Data and Commercial teams to ensure systems and operations are aligned and executable.
• Continuous Improvement — Use operational data to identify gaps and improve speed, reliability and efficiency of mobility operations.

Skills

Operations leadership

Mobility logistics

Dispatch systems

GPS-based ops

Stakeholder management

High-pressure environments

Job description

Welcome to Your Next Adventure! Snoonu is expanding its portfolio of real-time mobility and on-demand services, requiring strong operational foundations to ensure reliability, efficiency and customer trust. The Operations Manager will be responsible for translating business requirements into effective operating processes across dispatch, routing, fleet/supply coordination, and real-time service execution, ensuring service readiness, maintaining performance standards and resolving operational issues as the business scales. This is a high-ownership role for someone who combines operational discipline with strong stakeholder management and is comfortable working across internal teams and external driver, fleet and mobility partners in a fast-moving, geo-optimised environment.

What You’ll Get Your Hands On

• Real-Time Operations Execution — Run day-to-day mobility operations including dispatch, trip fulfilment, routing efficiency and live service performance.
• Supply & Driver Operations — Manage driver/fleet readiness, availability, onboarding and performance to ensure consistent service coverage.
• Dispatch & Matching Efficiency — Ensure optimal real-time matching of demand and supply across zones, time windows and peak conditions.
• Service Performance — Own core mobility KPIs including pickup time, trip completion, cancellations, ETA accuracy and utilisation.
• Geo-Operations Planning — Monitor demand patterns and ensure correct driver positioning and coverage across locations and peak periods.
• Incident Management — Resolve live operational issues such as trip failures, delays, driver no-shows and system disruptions.
• Operational Standards — Define and enforce SOPs for trip lifecycle, driver behaviour, dispatch rules and exception handling.
• Cross-Functional Execution — Work closely with Product, Tech, Data and Commercial teams to ensure systems and operations are aligned and executable.
• Continuous Improvement — Use operational data to identify gaps and improve speed, reliability and efficiency of mobility operations.

The Magic You Bring

• 5 – 7 years in operations, mobility, ride-hailing, logistics or real-time dispatch environments.
• Hands-on experience with driver/fleet operations or supply-side management.
• Strong understanding of dispatch systems, routing, GPS-based operations or real-time service platforms.
• Ability to operate in high-pressure, time-sensitive environments where execution speed matters.
• Strong analytical skills with experience using real-time operational data to drive decisions.
• Experience working in Qatar or GCC mobility/logistics ecosystems is a plus.

Bonus Points If You Have

• You are an operator who thrives in real-time environments where every minute impacts customer experience. You understand how to balance supply, demand, geography and execution under pressure. You don’t just manage operations, you run them live, fix them fast, and improve them continuously.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It’s All About People: “Be a team player; together we are stronger.”
• Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.