Operations Manager

PH Consultancy; Doha; On-site; QAR 279,000 - 502,000; Full time

Job summary

PH Consultancy in Doha, Qatar seeks an experienced Operations Manager to lead workforce operations and service delivery across client sites. You will own the operations function to ensure timely deployment, compliance, and cost efficiency, reporting to the Director.

This senior role focuses on end-to-end mobilization, site readiness, attendance management, and supplier performance, with responsibilities spanning documentation, permits, insurance, and KPI reporting.

Qualifications

• Bachelor's degree in business/related field required.
• Master's degree or professional certification preferred.
• 7+ years in workforce management or facilities; 4+ in Qatar.
• Strong knowledge of Qatar Labour Law, WPS and permits.
• Experience leading multi-site workforce mobilisation.
• Proficiency in Arabic and English.

Responsibilities

• Lead and mentor the operations team with clear targets.
• Oversee end-to-end workforce mobilisation across sites.
• Ensure coverage by managing vacancies and attendance.
• Supervise site operations and resolve issues quickly.
• Maintain compliant employee documents and licenses.
• Manage manpower suppliers and SLAs.
• Deliver monthly client reports with KPIs.
• Ensure cost control for accommodation, transport and meals.

Skills

Leadership

Stakeholder management

Negotiation

People management

Arabic

English

Education

Bachelor's degree in Business Administration

Master's degree preferred

MBA

PMP

CIPD

Tools

HRMS

ATS

QID system

Job description

About the Role

We are looking for an experienced Operations Manager to lead workforce operations and service delivery across client sites in Qatar. You will own the operations function, ensuring workforce deployment is timely, compliant, and cost-efficient, and client service standards stay consistently high. This is a senior leadership role reporting directly to the Director.

Key Responsibilities

• Lead, mentor, and evaluate the operations team, setting clear targets and driving performance.
• Oversee end-to-end workforce mobilisation, including documentation, accommodation, transport, and site readiness.
• Ensure uninterrupted manpower coverage by managing vacancies, absences, and daily attendance.
• Supervise site operations and workforce performance, resolving issues quickly.
• Keep employee documents, licences, permits, and insurance valid and audit-ready.
• Manage manpower suppliers, monitoring performance, SLAs, and commercial terms.
• Ensure full compliance with Qatar Labour Law, WPS, and all regulatory requirements, while maintaining accurate workforce data across HR and workforce management systems.
• Control accommodation, transport, and meal costs, and deliver operational updates and monthly client reports with clear KPIs.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Operations Management, HR, or a related field. A Master's degree or professional certification (e.g., MBA, PMP, CIPD) is preferred.
• Minimum 7 years of experience in workforce management, manpower services, or facility management, with at least 4 years in Qatar and 3 years in a senior role leading teams.
• Strong working knowledge of Qatar Labour Law, WPS, work permits, QID, health insurance, and accommodation standards.
• Proven experience in large-scale workforce mobilisation, multi-site operations, and managing manpower suppliers and contracted workforce.
• Strong leadership, negotiation, and stakeholder management skills.
• Proficiency in Arabic and English.
• Based in Qatar with a transferable QID and a valid Qatar driving licence.
• Preferred: Experience with HRMS, ATS, or attendance management systems.