Night Audit & Guest Experience Supervisor

St. Regis Hotels & Resorts; Doha; On-site; QAR 45,000 - 71,000; Full time

Job summary

St. Regis Hotels & Resorts in Doha (The Pearl Island) is seeking a Non-Management Front Desk/Guest Services associate for full-time work. You will process guest check-ins, verify identities and payment methods, assign rooms and issue keys, and ensure accurate guest accounts.

You will balance cash, prepare daily reports, and provide directions and property information to guests. Responsibilities include supporting training and coaching of staff, maintaining professional appearance, and upholding

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, and assigning rooms.
• Set up accurate accounts for each guest and issue room keys.
• Enter rewards information and ensure rates match market codes; document exceptions.
• Secure payment prior to issuing room keys; balance and drop receipts.
• Prepare daily reports/logs and cashier/closing reports; notify Loss Prevention of theft.
• Assist management in training, coaching, and supervising staff; maintain professional conduct.

Education

High school diploma or G.E.D. equivalent

Job description

St. Regis Hotels & Resorts in Doha (The Pearl Island) is seeking a Non-Management Front Desk/Guest Services associate for full-time work. You will process guest check-ins, verify identities and payment methods, assign rooms and issue keys, and ensure accurate guest accounts.

You will balance cash, prepare daily reports, and provide directions and property information to guests. Responsibilities include supporting training and coaching of staff, maintaining professional appearance, and upholding